Ashley M. Evans
Stamford
Summary
Dynamic and results-oriented professional with extensive experience at Capital Realty Group, excelling in administrative support and strong communication. Demonstrated success in improving tenant relations and retention by over 20% through effective problem-solving and organizational skills. Expert in database management and crisis intervention, consistently enhancing property performance and compliance.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Capital Realty Group
03.2019 - 04.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Kept properties in compliance with local, state, and federal regulations.
Resident Services Coordinator
Capital Realty Group
02.2016 - 03.2019
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Developed, implemented and monitored residential policies and procedures.
- Provided crisis management and intervention during emergency situations.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
Education
High School Diploma -
Frank Scott Bunnell High School
Stratford, CT06-2012
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Records management
- Problem-solving abilities
- Multitasking
- Organizational skills
- Database management
- Critical thinking
- Professionalism
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Property Manager
Capital Realty Group
03.2019 - 04.2024
Resident Services Coordinator
Capital Realty Group
02.2016 - 03.2019
High School Diploma -
Frank Scott Bunnell High School
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