Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley M. Evans

Stamford

Summary

Dynamic and results-oriented professional with extensive experience at Capital Realty Group, excelling in administrative support and strong communication. Demonstrated success in improving tenant relations and retention by over 20% through effective problem-solving and organizational skills. Expert in database management and crisis intervention, consistently enhancing property performance and compliance.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

Capital Realty Group
03.2019 - 04.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Kept properties in compliance with local, state, and federal regulations.

Resident Services Coordinator

Capital Realty Group
02.2016 - 03.2019
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
  • Streamlined communication between residents and management through effective coordination of meetings and events.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
  • Developed, implemented and monitored residential policies and procedures.
  • Provided crisis management and intervention during emergency situations.
  • Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.

Education

High School Diploma -

Frank Scott Bunnell High School
Stratford, CT
06-2012

Skills

  • Administrative support

  • Strong communication skills

  • Telephone and email etiquette

  • Records management

  • Problem-solving abilities

  • Multitasking

  • Organizational skills

  • Database management

  • Critical thinking

  • Professionalism

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Property Manager

Capital Realty Group
03.2019 - 04.2024

Resident Services Coordinator

Capital Realty Group
02.2016 - 03.2019

High School Diploma -

Frank Scott Bunnell High School

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Ashley M. Evans