Ashley Martins
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation.
Work History
Server
1 Year 1 Month- Handled cash transactions accurately while processing payments using point-of-sale systems.
- Supported team members during busy shifts, demonstrating adaptability in high-pressure situations.
- Engaged with customers to gather feedback, contributing to continuous improvement in service quality.
- Maintained knowledge of menu offerings, enabling effective communication of specials and recommendations to guests.
Server
2 Years 4 Months- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Assisted in setting up dining areas, ensuring cleanliness and organization for optimal guest experience.
- Learned and adhered to food safety standards, maintaining a sanitary work environment at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals to guests.
Volunteer/Seasonal Worker
3 Years- Helped set up and take down events.
- Spending time with kids that have special needs and assuring their enjoyment.
- Implemented feedback mechanisms to assess volunteer satisfaction and enhance retention strategies.
- Led team meetings to align goals, share updates, and motivate members toward achieving objectives.
Volunteer/Seasonal Worker
6 Years- Implementing the safety and satisfaction of our costumers.
- Handling food and payments
- Give directions to people and tell them about what we are doing and our reasoning for it.
- Developed training materials to improve volunteer skills and operational efficiency in program execution.
Education
High School Diploma
Skills
Graduated with Honor Society
I graduated with a 3.5+ GPA and did different thing to help around my city and school. For example we did an Easter egg hunt to raise money for an organization, we would help clean up the school, the parking lot, and more.