Ashley Walker
Elyria
Summary
Dynamic and results-driven Hospitality Manager with four years of experience overseeing high-volume, multi-million dollar restaurant operations. Strategic leader skilled in P&L management, labor optimization, local store marketing, and implementing strict cost control measures. Expertise in leveraging POS metrics to enhance inventory turnover and minimize food waste, contributing to overall profitability. Demonstrated success in elevating guest satisfaction and fostering high-performing culinary and service teams while cultivating vibrant workplace cultures that have reduced annual staff turnover by 25%.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Wingstop
06.2025 - 11.2025
- Directed daily operations to enhance guest satisfaction and streamline service efficiency.
- Manage the restaurant's financial reports, P&L statements, and COGS, while overseeing the store's $2.5M annual budget, and implementing cost control measures for labor, food, and inventory, achieving and exceeding revenue targets and cost reductions.
- Maintain a safe and healthy store by strictly enforcing local Department of Health standards, sanitation, and hygiene procedures, ensuring facility cleanliness and product freshness and quality.
- Recruit, hire, and train a team of on average 30+ crew and managers, fostering a positive environment and reducing annual turnover through mentoring and performance incentive programs.
- Reduced food costs and food waste through meticulous inventory management, daily product counts, and strict adherence to portioning standards.
- Utilized labor forecasting tools to create weekly schedules, consistently hitting labor-to-sales targets within 1% of the budget.
- Implemented staff training programs to improve service quality and operational standards.
Restaurant Manager
Red Tail Golf Club
06.2024 - 06.2025
- Manage day-to-day operations of the club's restaurant, bar/lounge, cabana, and turn-shack, prioritizing member satisfaction, financial health, staff performance, and facility maintenance.
- Manage the restaurant's P&L statement, oversee the $3.4M annual F&B budget, and implement cost control measures for labor, food, and inventory.
- Recruit, hire, train, and mentor both front-of-house and back-of-house staff to maintain high service standards.
- Practice strict inventory protocols and negotiate pricing with prime vendors, reducing costs and waste without sacrificing product quality.
- Direct F&B execution for 50+ annual golf tournaments, member-guests, and high-end weddings, generating $1.2M in banquet revenue, and coordinated logistics for weekly member social events, including wine dinners, themed buffets, and live music nights on the patio.
- Lead a complete digital transformation by replacing outdated paper systems with modern POS, KDS, and digital scheduling platforms; reducing administrative hours and improving order accuracy.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Assistant General Manager (AGM)
Slim Chickens
05.2023 - 12.2023
- Work in tandem with the General Manager to oversee the day-to-day operations of a fast-casual restaurant, managing a team of roughly 30 associates and shift leaders.
- Manage weekly inventory counts, food ordering, and truck offloading, while implementing strict portion control and prep-sheet auditing to reduce costs and waste.
- Oversee the onboarding and training of all new hires, while implementing cross-training practices that ensured 90% of the team was proficient in both front-of-house and back-of-house stations.
- Construct and manage weekly schedules, aligning labor hours with transaction trends, reducing labor variance.
- Act as the arbiter for guest grievances, applying high-empathy service recovery frameworks to transform service friction into long-term brand loyalty.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency, as well as training programs to elevate staff performance and operational efficiency.
Assistant General Manager (AGM)
Panera Bread
11.2022 - 05.2023
- Direct daily operations and fiscal health alongside the General Manager, of a high-volume fast-casual café generating $2.1M in annual revenue, consistently outperforming regional sales benchmarks.
- Lead end-to-end inventory control, overseeing weekly physical counts, variance analysis, and ordering cycles; reducing overall food cost variance through rigorous waste tracking.
- Analyze ingredient utilization rates and implement tight prep-sheet controls, maximizing yield on high-cost proteins and bakery items to reduce Cost of Goods Sold (COGS).
- Manage and expand local corporate catering accounts through proactive outreach and flawless execution of large-scale breakfast, lunch, and box-lunch events.
- Champion an inclusive, high-accountability café culture by recruiting, onboarding, and mentoring a team of 25+ associates and shift supervisors, successfully driving down annual turnover.
- Coordinate weekly staff schedules by cross-referencing historical transaction data, seasonal trends, and regional event calendars to balance labor budgets against peak rushes.
- Make operational pivots by monitoring real-time labor-to-sales ratios, and adjusting staffing levels during unexpected drop-offs in hourly volume.
- Fostered a positive work environment through effective communication and employee engagement initiatives.
Bartender
Butcher and the Brewer
06.2022 - 11.2022
- Craft unique cocktails and beverages, enhancing customer satisfaction and experience.
- Manage inventory, restock supplies, and keep popular items available.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to create harmonious pairings between food and beverage offerings.
Bartender
Two Bucks
01.2022 - 06.2022
- Work with Aloha POS system to create orders and note special requests to foster top-quality service and minimize complaints.
- Craft and serve a diverse range of cocktails and beverages to enhance customer satisfaction.
- Perform opening and closing duties, print sales reports, set up for incoming shift, prepare cash drawers, and take inventory.
- Adhere to state laws regarding alcoholic beverage services, and health and safety regulations.
Seasonal Bartender
Quaker Steak and Lube
06.2021 - 08.2021
- Mix, garnish, and serve alcoholic and non-alcoholic drinks following standard recipes.
- Maintain a clean, sanitized, and organized bar area.
- Check identification to verify legal age and monitor customer consumption to prevent over-intoxication.
- Process cash and credit payments efficiently, including managing multiple open tabs
Molder/Line Lead
Elyria Foundry
11.2018 - 01.2020
- Prepare various types of molds for metal casting, including assembling chills, gating, risers, and vents, and applying release agents on to the mold pattern ensuring precision and quality in accordance with engineering specifications.
- Oversee and operate the Kloster machine, ensuring accurate preparation and mixing of molding sand, acid, and resin, as well as the proper filling, shaking, and packing of sand within the mold to optimize durability and performance of the finished casting.
- Conduct thorough quality inspections of molds, identifying defects and implementing corrective actions to minimize waste and ensure quality output.
CNC Machinist
Ohio Screw Products
09.2018 - 11.2018
- Set up and operate CNC milling and turning machines (3-5 axis) to produce precise, high quality components, achieving faster production times.
- Interpret blueprints, technical drawings, and GD&T specifications to determine appropriate machining, tooling, and material requirements.
- Perform quality inspections using precision instruments such as micrometers, calipers, and gauges to ensure compliance with tolerance standards.
Assembler/Machine Operator
JBC Technologies
06.2018 - 09.2018
- Assemble subassemblies, components, and finished products according to technical blueprints, schematics, and diagrams.
- Operate various assembly machines, presses, and power tools efficiently to meet production goals.
- Conduct routine quality checks, inspect finished products for defects, and use gauges to verify specifications.
- Perform preventative maintenance and troubleshooting on assembly equipment to ensure peak operation.
Medical Billing Specialist
JP RECOVERY SERVICES
02.2018 - 06.2018
- Process and submit electronic and paper claims to insurance carriers, including Medicaid and commercial payers.
- Reduce denial rates through meticulous scrubbing of CPT and ICD-10 codes.
- Research and appeal denied claims, improving cash flow by resolving outstanding AR within 30-60 days.
- Ensure strict adherence to HIPAA regulations and updated payer guidelines.
Fine Dining Server/Bartender
Bistro 83
05.2017 - 11.2017
- Offer personalized service, anticipate guest needs, and handle complaints with professionalism.
- Execute formal service steps and proper serving etiquette (American style service), including proper table setting and clearing, presentation, crumbing, and proper coursing.
- Coordinate with kitchen staff, sommeliers, and bussers to ensure a flawless dining experience.
Restaurant Bar Manager
Foundry Kitchen and Bar
05.2016 - 07.2017
- Manage daily bar operations, ensuring high-quality service and customer satisfaction.
- Develop and implement effective inventory control measures to reduce waste.
- Recruit, train, and schedule bartenders and barbacks to ensure optimal coverage.
- Create innovative cocktail menus and update beer and wine lists to enhance guest experience and increase sales.
- Ensure strict compliance with state liquor laws, health codes, and safety regulations.
- Resolve guest complaints and implement marketing promotions, increasing customer retention.
Warehouse Stocker/Receiver/Forklift Operator
True Value
05.2015 - 05.2016
- Execute safe operation of stand-up reach trucks and counterbalance forklifts to efficiently transport and unload materials.
- Unload incoming trailers, verify cargo, inspect for damage, and process receipts using RF Scanners.
- Organize, replenish, and rotate stock, maintaining accurate inventory levels and tracking inventory with Warehouse Management Systems (WMS).
- Conduct pre-shift forklift inspections, maintain clean work areas, and strictly adhere to OSHA regulations and company safety procedures.
Resident Care Associate
Brookdale Senior Living
06.2014 - 05.2015
- Provide high-quality direct patient care, including feeding, grooming, bathing, and toileting.
- Monitor and record vital signs (blood pressure, pulse, temperature), and report significant changes promptly to the nursing team.
- Assist with patient mobility, using proper, safe techniques for transferring and repositioning.
- Maintain a safe and sanitized environment, strictly adhering to infection control protocols and HIPAA regulations.
- Update patient charts in Electronic Health Record (EHR) systems with daily care notes and observation data.
Shift Lead
Taco Bell
11.2012 - 03.2014
- Manage in store operations to ensure smooth shifts, and exceed performance goals.
- Coach and train crew members on company policies, health and food safety regulations, proper food preparation, and customer service techniques.
- Resolve customer complaints promptly and professionally, improving customer satisfaction scores.
- Handle cash transactions, prepare deposits, and monitor inventory levels, to minimize waste and ensure stock availability.
- Maintain cleanliness standards (QSC) to ensure compliance with health and safety regulations.
Education
Diploma -
Elyria High School
Elyria, OH06-2014
Skills
- Resource Allocation and Workforce Management
- Budgeting, Forecasting, and P&L Management
- Conflict Resolution and Client Relationship Management
- Vendor and Supply Chain Management and Procurement
- Onboarding, Talent Development, and Team Leadership
- Process Optimization
- Data Entry, Reporting, and Records and Documents Management
- Labor, Health, and Safety Regulatory Compliance
- Inventory Management
- Quality Control and Inspection
- Machine Assembly, Operation, Maintenance, and Repairs
- Blueprint, Schematic, and Precision Measurement Reading and Calibration
Certification
- ServSafe Manager
- Driver's License
Timeline
General Manager (GM)
Wingstop
06.2025 - 11.2025
Restaurant Manager
Red Tail Golf Club
06.2024 - 06.2025
Assistant General Manager (AGM)
Slim Chickens
05.2023 - 12.2023
Assistant General Manager (AGM)
Panera Bread
11.2022 - 05.2023
Bartender
Butcher and the Brewer
06.2022 - 11.2022
Bartender
Two Bucks
01.2022 - 06.2022
Seasonal Bartender
Quaker Steak and Lube
06.2021 - 08.2021
Molder/Line Lead
Elyria Foundry
11.2018 - 01.2020
CNC Machinist
Ohio Screw Products
09.2018 - 11.2018
Assembler/Machine Operator
JBC Technologies
06.2018 - 09.2018
Medical Billing Specialist
JP RECOVERY SERVICES
02.2018 - 06.2018
Fine Dining Server/Bartender
Bistro 83
05.2017 - 11.2017
Restaurant Bar Manager
Foundry Kitchen and Bar
05.2016 - 07.2017
Warehouse Stocker/Receiver/Forklift Operator
True Value
05.2015 - 05.2016
Resident Care Associate
Brookdale Senior Living
06.2014 - 05.2015
Shift Lead
Taco Bell
11.2012 - 03.2014
Diploma -
Elyria High School