Ashley N. Williams
Administrative Professional
Pasadena,MD
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Insurance Benefits Verification Specialist
Chesapeake Smiles Family Dentistry
Odenton, Maryland
12.2021 - Current
- Verify patient's benefits through phone and internet and update the patients portal in Dentrix
- Schedule patients for upcoming appointments
- Assist with other office front staff positions when the office is short-staffed
Experience Virtual Executive Assistant
Pinder Productions
Waldorf, Maryland
08.2021 - Current
- Prepare and document proposals, correspondences, and agreements
- Maintain and manage to schedule
- Create Advertisements for social media platforms
Front Office Coordinator
Charming Smiles Family Dentistry
Laurel, Maryland
10.2019 - 12.2019
- Open and close the office
- Provide staff with daily task assignments
- Set up new doctors in Credentialing
- Set Appointment
- Review patient’s treatment plan
- Verify patient’s benefits through phone and internet and update the patient portal in Eagle Soft
- Make corrections to claims that kickback from the insurance company
- Set up a payment portal for in-house finances
- Make sure the staff was up to date with patients coming through to make the flow of the office run smooth
Office Coordinator
LVT Dental Center
Mitchellville, Maryland
12.2013 - 05.2019
- Open and close the office
- Process payments to suppliers and temporary staff and Run Payroll
- Approve Supply orders
- Provide staff with daily task assignments
- Set up new doctors in Credentialing
- Set Appointment
- Review the patient’s treatment plan
- Verify patient’s benefits through phone and internet and update the patient portal in Eagle Soft
- Make corrections to claims that kickback from the insurance company
- Set up a payment portal for in-house finances
- Make sure the staff was up to date with patients coming through to make the flow of the office run smooth
Dental Office Benefits Specialist
Ulery Dental and Orthodontics
Crofton, Maryland
01.2013 - 12.2013
- Open and close the office
- Set Appointments and sign in patients
- Run Deposits to the bank
- Set up payment accounts
- Review treatment plans with patients
- Input new patients, review patient files and update insurance information on Dentrix
- Verify insurances via phone, internet, and company website.
Key holder/ Stylist
Hair Cuttery
Bowie, Maryland
01.2009 - 01.2013
- Open and Close the salon
- Set up and maintain the cash Draw
- Run Deposits to the bank
- Style and up-keep clients' hair
Customer service representative
Clear
Washington, DC
01.2008 - 01.2009
- Enroll Customers in a registered travel program using their biometrics
- Assist customers through airport security
- Monitor and Patrol terminals at DCA
Account Sales Representative
AT&T
laurel, MD
01.2006 - 01.2007
- Telephone and Internet accounts for small business owners
- Updated old AT&T accounts to the New AT&T services to potential customers via telemarketing.
Education
Health Care Management
Westwood College
01.2013 - 01.2015
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New Carrollton Hair Academy
01.2009 - 01.2010
Mass Communications
Virginia State University
01.2004 - 01.2006
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Charles H. Flowers, Academy of Finance
01.1999 - 01.2004
Skills
SYSTEM KNOWLEDGE- Experience in
Eagle Soft, Dentrix, Easy Dental, Microsoft Windows, Microsoft Outlook, Salesforce
Client’s records and upkeep Quickbooks Phone and Faxing Software Vonage Business, Weave, and Ringcentral
Program files maintenance
Technical Support
Workflow planning
Invoice Processing
Documentation and control
Compensation and benefits
Staff Management
Timeline
Insurance Benefits Verification Specialist
Chesapeake Smiles Family Dentistry
12.2021 - Current
Experience Virtual Executive Assistant
Pinder Productions
08.2021 - Current
Front Office Coordinator
Charming Smiles Family Dentistry
10.2019 - 12.2019
Office Coordinator
LVT Dental Center
12.2013 - 05.2019
Dental Office Benefits Specialist
Ulery Dental and Orthodontics
01.2013 - 12.2013
Health Care Management
Westwood College
01.2013 - 01.2015
Key holder/ Stylist
Hair Cuttery
01.2009 - 01.2013
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New Carrollton Hair Academy
01.2009 - 01.2010
Customer service representative
Clear
01.2008 - 01.2009
Account Sales Representative
AT&T
01.2006 - 01.2007
Mass Communications
Virginia State University
01.2004 - 01.2006
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Charles H. Flowers, Academy of Finance
01.1999 - 01.2004
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