Ashley Nicole Mayers
Mount Vernon,NY
Summary
Healthcare Administration professional with a strong background in staff training and interdepartmental liaison roles within the NewYork-Presbyterian system. Proven ability to enhance patient experience, streamline workflows, and foster collaborative relationships between clinical and administrative teams.
Overview
6
6
years of professional experience
Work History
Access & Integration Specialist
Weill Cornell Imaging at NewYork-Presbyterian
07.2023 - Current
- Led the implementation and support of new workflows across internal and external practices.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Developed and conducted training programs for new hires and staff.
- Acted as primary liaison with the Epic Team.
- Conducted meetings with leadership to evaluate and improve workflow processes.
Patient Access Center Team Lead
Weill Cornell Imaging at NewYork-Presbyterian
06.2022 - 07.2023
- Conducted quality control calls and managed task assignments.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Devised and implemented processes and procedures to streamline operations.
- Trained new team members by relaying information on company procedures and safety requirements.
Patient Access Coordinator
Weill Cornell Imaging at NewYork-Presbyterian
07.2019 - 06.2022
- Helped address patient concerns through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Recommended service improvements to minimize recurring patient issues and concerns.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
11-2025
Bachelor of Science - Biomedical Science
Rochester Institute of Technology
05-2018
Skills
- Interdepartmental Liaison
- Staff Training & Development
- Workflow Optimization
- Patient Experience Enhancement
- Scheduling & Coordination
- EPIC & Medicalis Proficiency
- Quality Control & Compliance
Timeline
Access & Integration Specialist
Weill Cornell Imaging at NewYork-Presbyterian
07.2023 - Current
Patient Access Center Team Lead
Weill Cornell Imaging at NewYork-Presbyterian
06.2022 - 07.2023
Patient Access Coordinator
Weill Cornell Imaging at NewYork-Presbyterian
07.2019 - 06.2022
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Biomedical Science
Rochester Institute of Technology
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