Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Rose Esparza

Alamogordo,USA

Summary

Versatile and dependable Billing and Collections Specialist with experience in hospital and private practice settings, including roles in billing, collections, scheduling, and supporting providers as a medical assistant. Skilled in managing accounts receivable, resolving denied and short-paid claims, and coordinating office operations. Highly organized and self-motivated, with strong communication and problem-solving skills—well-suited for remote work environments. Eager to leverage my adaptability and cross-functional experience to help healthcare practices stay financially healthy and efficient from any location.

Overview

17
17
years of professional experience

Work History

Collections Analyst

Christus Southern New Mexico
01.2024 - Current
  • Efficiently manage 70–200 AR accounts daily, resolving current and aged claims.
  • Analyze insurance payments, rebill, and file appeals to ensure proper reimbursement.
  • Coordinate with payers for authorizations, underpayments, and contractual adjustments.
  • Calculate or recalculate discounts and contractual allowances.
  • Maintain meticulous documentation in EMR and billing systems.

Ophthalmic Assistant & Billing/Reception

Fillmore Eye Clinic
11.2020 - 09.2023
  • Handled insurance verification, authorizations, coding, and billing for multiple offices.
  • Supported physicians in exams, ocular imaging, and prescription management.
  • Educated patients on procedures, pre/post-operative care, and contact lens use.
  • Trained staff and served as primary Spanish interpreter.

Receptionist / Billing Support

Hospice El Paso
05.2019 - 11.2020
  • Managed patient billing inquiries, insurance authorizations, and copay/deductible questions.
  • Prepared reports, supported accounts payable, and coordinated medical records transmission.

Billing Coordinator

Smile Dental
07.2012 - 12.2018
  • Collected patient records, coded services, and entered billing data accurately.
  • Assisted physicians with exams and documentation.
  • Served as English interpreter for patients and staff.

Receptionist

El Paso Community College
06.2008 - 06.2012
  • Managed scheduling, departmental reporting, and student services.
  • Assisted with recruitment, admissions, financial aid, and campus tours.

Education

B.A. - Multidisciplinary Studies – Social Sciences, Humanities & Criminology

University of Texas at El Paso
12.2013

A.A. Degree - undefined

El Paso Community College
09.2011

Skills

  • Insurance Claims Processing
  • Accounts Receivable Management
  • Insurance Claims Follow-Up and Conflict Resolution Strategies
  • Organized & Time Management
  • Attention to Detail and Multitasking Abilities
  • HIPAA Compliance
  • Continuous Learning Mindset
  • Adaptability and flexibility
  • Teamwork and Collaboration

Languages

Bilingual: English & Spanish

Timeline

Collections Analyst

Christus Southern New Mexico
01.2024 - Current

Ophthalmic Assistant & Billing/Reception

Fillmore Eye Clinic
11.2020 - 09.2023

Receptionist / Billing Support

Hospice El Paso
05.2019 - 11.2020

Billing Coordinator

Smile Dental
07.2012 - 12.2018

Receptionist

El Paso Community College
06.2008 - 06.2012

A.A. Degree - undefined

El Paso Community College

B.A. - Multidisciplinary Studies – Social Sciences, Humanities & Criminology

University of Texas at El Paso
Ashley Rose Esparza