Ashley Ruby Madrazo
BROWNSVILLE
Summary
Detail-oriented manager with a proven track record in workflow optimization and staff training. Skilled in resolving conflicts and enhancing service delivery, ensuring a positive workplace environment while maintaining high standards of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Blackbear diner
Brownsville
09.2024 - 10.2024
- Took food and drink orders accurately from patrons.
- Delivered meals and beverages promptly to tables.
- Greeted and seated customers in a friendly manner.
- Greeted customers and provided menus.
- Maintained cleanliness of dining area and service stations to ensure welcoming environment.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Checked that all orders were accurate before delivering to customers.
- Resolved customer inquiries and issues to enhance dining experience.
- Managed cash register transactions and processed payments accurately.
- Supported team members during busy shifts to enhance service flow.
- Maintained a professional attitude while working in a fast-paced environment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
Waitress Trainee
Applebee's Grill + Bar
Brownsville
08.2024 - 08.2024
- Greeted and seated customers warmly to create a welcoming atmosphere.
- Took food and drink orders accurately from patrons.
- Delivered meals and beverages promptly to tables.
- Maintained cleanliness of dining area and service stations to enhance customer experience.
- Collaborated with kitchen staff to ensure timely order preparation.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Processed payments and managed cash register transactions efficiently.
Manager in Charge
Wingstop Restaurant
BROWNSVILLE
07.2022 - 03.2024
- Managed daily operations by scheduling shifts, assigning tasks, and resolving conflicts to maintain workflow and team cohesion.
- Supervised daily operations to ensure efficient service delivery.
- Trained and developed staff on food safety and customer service standards, enhancing compliance and customer satisfaction.
- Developed and implemented strategies to manage staff productivity, workflow, and efficiency.
- Directed projects by setting clear goals and objectives, ensuring timely completion and alignment with operational standards.
- Monitored compliance with health regulations and company policies.
- Managed inventory levels to maintain stock availability and quality.
- Resolved customer complaints in a timely manner; ensured customer satisfaction.
- Collaborated with team members to create a positive workplace environment.
- Created an environment that fosters collaboration amongst the team members while encouraging open communication between all levels of management.
Education
High School Diploma -
James Pace Early College High School
Brownsville, TX06-2023
Skills
- Inventory control
- Cash management
- Order accuracy
- Service efficiency
- Workflow optimization
- Process improvement
- Health compliance
- Staff training
- Time management
- Conflict resolution
- Customer satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Waitress Trainee
Blackbear diner
09.2024 - 10.2024
Waitress Trainee
Applebee's Grill + Bar
08.2024 - 08.2024
Manager in Charge
Wingstop Restaurant
07.2022 - 03.2024
High School Diploma -
James Pace Early College High School