Ashley S. Boughn
Chandler,Arizona
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Music Celebrations International
01.2015 - Current
- Responsible for a team of 10+ career operations specialists
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Efficiently coordinate and manage to meet group deadlines while simultaneously assisting my team to hit their goals
- Manage and coordinate finances and payments in excess of $20 million dollars
- Act as a bridge for communication between multiple departments to help facilitate mutual agreements
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Specialist
Music Celebrations International
08.2008 - 01.2015
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Negotiated with distributors to find quality products and best prices.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Director of Events
Encore Performing Arts Showcase
03.2003 - 07.2008
- Directed and implemented hiring practices, organization, management and training of all employees
- Responsible for venue, equipment and transportation rental in various cities throughout the United States
- Coordinated and implemented inventory management, tabulation, data entry, registration and all finances
- Designed and developed marketing, promotional and advertising materials
- Effectively communicated with directors, vendors and performers during all phases of production and performance
- Coordinated and assisted customers with purchases relating to Encore
Education
Bachelor of Science - Business Administration, Accounting, Dance
The University of Arizona
05.2005
General High School Diploma - undefined
Dobson High School
2001
Skills
- Highly Motivated Team Player
- Complex Problems Analysis
- Budget Development and Management
- Extensive Management Experience
- Multi-Unit Operations Management
- Business Strategy Development
- Productivity Improvement
- Budgeting and Cost Control
- Process Improvement
- Staff Training
- Employee Relations
Timeline
Operations Manager
Music Celebrations International
01.2015 - Current
Operations Specialist
Music Celebrations International
08.2008 - 01.2015
Director of Events
Encore Performing Arts Showcase
03.2003 - 07.2008
Bachelor of Science - Business Administration, Accounting, Dance
The University of Arizona
General High School Diploma - undefined
Dobson High School