Ashli Rolon
El Dorado Hills,CA
Summary
Dynamic professional with extensive experience in retail and hospitality, recognized for delivering exceptional customer service and effective communication. Skilled in resolving complaints and building lasting client relationships, contributing to enhanced customer loyalty and satisfaction in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Style Consultant/ DBO of Ready to Wear
Target
El Dorado Hills, USA
08.2021 - Current
- Engaged with customers as main point of contact for inquiries, providing accurate information to enhance customer satisfaction.
- Handled complaints and escalations with professionalism, achieving positive resolutions and fostering customer loyalty.
- Assisted with sales inquiries and provided recommendations to enhance experience.
- Utilized phone and interpersonal communication skills to address customer needs.
- Collaborated with team members to ensure efficient workflow during peak periods.
- Designed and arranged merchandise displays to attract customer attention in store. to enhance visual appeal and attract customers, contributing to increased foot traffic.
- Maintained detailed records of interactions and transactions for account updates.
- Processed payments and managed cash transactions, adhering to company policies.
Server, Certified Trainer and Assistant Manager
Olive Garden
West Hills, USA
12.2011 - 01.2016
- Assessed and responded to high volumes of customer interactions, contributing to a seamless service experience in fast-paced restaurant.
- Trained new staff on customer service best practices, procedures, and effective communication.
- Handled customer complaints professionally, resolving issues to ensure guest satisfaction and loyalty.
- Processed payments accurately while maintaining detailed transaction records.
- Demonstrated strong organizational skills by prioritizing tasks during peak periods.
- Supported team members effectively, fostering a collaborative work environment.
- Maintained positive communication with customers throughout each shift, fostering a welcoming atmosphere.
Hostess
Blue Stove
Thousand Oaks, USA
01.2011 - 12.2011
- Facilitated smooth dining experiences by greeting guests and managing seating arrangements.
- Managed reservations and answered phone calls, ensuring guests received accurate menu information.
- Communicated effectively and maintained professional phone etiquette in all guest interactions.
- Collaborated with food and beverage teams to deliver prompt and attentive service.
Shift Leader, Server and Assistant Manager
Yozen Frogurt
West Hills, USA
01.2007 - 10.2011
- Trained new employees on customer service standards and company procedures, enhancing service quality across multiple locations.
- Greeted customers and provided assistance to enhance overall experience with each visit.
- Maintained clean, welcoming environment to uphold high service standards and ensure customer satisfaction.
- Operated cash registers, processing cash and credit transactions while maintaining accurate records.
- Managed inventory control, coordinated deliveries, and organized documentation for operational efficiency.
- Demonstrated strong organizational skills by creating employee schedules and verifying payroll hours.
Education
Pharmacy Technician Certification - Pharmacy
Canejo Valley Adult Eductiona
Thousand Oaks, CA03-2011
Diploma - High school diploma or GED
El Camino Real High School
Woodland Hills, CA06-2008
Skills
- Customer service
- Telephone communication
- Escalation handling
- Conflict resolution
- Client relationship building
- Organizational skills
- Time management
- Multitasking
- Effective communication
- Interpersonal communication
- Attention to detail
- Visual merchandising
Languages
English
Timeline
Style Consultant/ DBO of Ready to Wear
Target
08.2021 - Current
Server, Certified Trainer and Assistant Manager
Olive Garden
12.2011 - 01.2016
Hostess
Blue Stove
01.2011 - 12.2011
Shift Leader, Server and Assistant Manager
Yozen Frogurt
01.2007 - 10.2011
Pharmacy Technician Certification - Pharmacy
Canejo Valley Adult Eductiona
Diploma - High school diploma or GED
El Camino Real High School