Ashlie Ailam
Katy,TX
Summary
Experienced licensed insurance professional with 6-year career assessing personal and commercial properties, determining liabilities and negotiating property and bodily injury settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Dedicated to performing thorough investigations to come to a fair and complete resolution for all parties involved.
Overview
14
14
years of professional experience
Work History
Casualty Claims Adjuster
Traders Auto Insurance Company
Kansas City (REMOTE), MO
02.2024 - Current
- Investigated liability issues related to bodily injury claims.
- Drafted reports outlining findings from investigations into bodily injury claims.
- Adhered to established standards of practice when evaluating bodily injury claims.
- Participated in continuing education courses related to best practices in handling bodily injury claims.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Interacted with claimants, witnesses, attorneys and other parties involved in the claim process.
- Reviewed medical bills for accuracy and appropriateness of services rendered.
- Maintained detailed documentation regarding all activities related to each claim file.
- Evaluated and processed bodily injury claims according to company guidelines.
Casualty Claims Adjuster
GEICO, Government Employees Insurance
Houston, TX
03.2017 - 12.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Identified and obtained evidence to ascertain claim value.
- Investigated questionable claims to determine payment authorization.
- Completed required investigations on referred files within established timeframes.
- Reviewed data to verify validity of claims and determine case management actions.
- Obtained necessary information to complete proper evaluation of bodily injury claims.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Conducted witness interviews to assist claim information gathering process.
- Resolved complex bodily injury cases involving multiple parties.
Event Planner
Elite Movement Management Group
Houston, TX
07.2015 - 03.2017
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Coordinated plans and specific event needs with internal personnel.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Coordinated vendors, timelines and budgets for events.
Correctional Officer
Texas Department Of Criminal Justice
Huntsville, TX
01.2011 - 07.2015
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Education
Political Science
Sam Houston State University
Huntsville, TXSkills
- Strong interpersonal and communication skills
- Insurance fraud expertise
- Property claims
- Claims file management processes
- Complex coverage issues
- Proficiency of bodily injury claims
- Total loss knowledge
- Medical terminology specialist
- Self-motivated
- Settlement Negotiation
- Insurance policy coverage expertise
Timeline
Casualty Claims Adjuster
Traders Auto Insurance Company
02.2024 - Current
Casualty Claims Adjuster
GEICO, Government Employees Insurance
03.2017 - 12.2023
Event Planner
Elite Movement Management Group
07.2015 - 03.2017
Correctional Officer
Texas Department Of Criminal Justice
01.2011 - 07.2015
Political Science
Sam Houston State University
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