Ashlie Allen
Katy,TX
Summary
Professional with track record in administrative roles, bringing strong organizational and record-keeping skills. Adept at managing attendance systems, ensuring accurate and timely data entry, and maintaining confidentiality. Known for effective teamwork, adaptability to changing requirements, and results-driven mindset. Excel in communication, attention to detail, and problem-solving, consistently supporting smooth office operations.
Overview
11
11
years of professional experience
Work History
Attendance Clerk/Receptionist
Lamar CISD
Rosenberg, TX
07.2025 - Current
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Check in/outs
- Collect fine money
- Maintained accurate attendance records for over 2,000 students daily.
- Processed absence notifications and documentation efficiently to ensure compliance with district policies.
- Actively participated in meetings with academic team to discuss attendance concerns and strategies for improvement.
Customer Assistant/Credit Dispute Specialist
Toyota Financial Services
Plano, TX
05.2022 - 03.2025
- Predictive/SCRA/Impounds/Probate/General customer service/credit disputes/contract adjustments/reschedules
- Collect payments and maintain customer’s accounts.
- Streamlined loan processing procedures to enhance operational efficiency and reduce turnaround time.
- Closing and working email/fax request on customer issues and/or documents submitted.
- Inbound/outbound dialer
- Process inbound credit disputes from consumers
- Analyzed customer accounts to identify trends, ensuring compliance with financial regulations and policies.
- Process written credit disputes from consumers, attorneys, or third-party vendors.
- Process payment adjustment request from SCRA approved consumers
- Re-write contracts and reschedule payments and/or interest rates based on SCRA approval.
- Managed over 50 accounts daily to ensure customers remain current on payments, fees, and military discounts.
Account Recovery Specialist
GM Financial
Arlington, TX
08.2015 - 05.2022
- Customer service advocate II/Customer Service Concierge/Resolution Specialist/Chat/Messaging/Escalations/Military customer support team/Loan services
- Supervisor assistance (coverage)
- Provides Customer Service to clients via phone and email, as well as taking escalated calls.
- Document, research, and resolve customer service issues.
- Responds to customer inquiries regarding service, billing and/or changes to the account.
- Supported internal departments to meet customers’ needs.
- Closing and working ticket requests on customer issues, on a wide range of accounts.
- Resolve resolution request
- Assisting with new hires in training
- Collections
- Managed account recovery processes, ensuring compliance with company policies and regulatory requirements.
Education
Medical Assistant -
Kaplan College
Fort Worth, TXAssociate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Skyward
- Raptor
- Tardy Kiosk
- Canva
- Excel
- Outlook
- Verbal and written communication
- Data entry
- Record keeping expertise
- Attendance records maintenance
- Confidentiality
- Multitasking
- Problem-solving abilities
- Time management
- Filing and data archiving
- Spreadsheet management
- Respectfulness
- Truancy reporting
Timeline
Attendance Clerk/Receptionist
Lamar CISD
07.2025 - Current
Customer Assistant/Credit Dispute Specialist
Toyota Financial Services
05.2022 - 03.2025
Account Recovery Specialist
GM Financial
08.2015 - 05.2022
Medical Assistant -
Kaplan College
Associate of Arts -
Tarrant County College