Ashlie Frichtel
Lickingville,PA
Summary
Dynamic and reliable food service professional with extensive experience at Subway, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective multitasking and attention to detail, consistently meeting sales targets while maintaining high standards of cleanliness and safety. Committed to fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Sandwich Artist
Subway
Tionesta, PA
12.2023 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
Deli Clerk
Farm Fresh Market
Tionesta, PA
11.2020 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Home Care Provider
Tempus Unlimited
Tionesta, PA
01.2022 - 10.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
Food Service Assistant
PJ'S Country Market
Fryburg, PA
05.2017 - 07.2020
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Supported restaurant closing, restocking items and reporting shortages.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Diploma - Basic Education
Rootstown High-school
Rootstown, OH05.2007
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
- Patience and empathy
- Efficient work pace
- Menu memorization
- Guest service
- Task prioritization
- Order accuracy
- Professionalism and courtesy
- Heavy lifting
- Continuous learning mindset
- Health and safety compliance
- Store opening and closing
- Inventory counts
- Product stocking and rotation
- Cooking
- Meal preparation
- Willingness to learn
- Creative problem solving
- Team player
Timeline
Sandwich Artist
Subway
12.2023 - Current
Home Care Provider
Tempus Unlimited
01.2022 - 10.2023
Deli Clerk
Farm Fresh Market
11.2020 - Current
Food Service Assistant
PJ'S Country Market
05.2017 - 07.2020
Diploma - Basic Education
Rootstown High-school