Ashlie Gosnell

• Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
• Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
• Improved customer satisfaction by resolving complex issues promptly and professionally.
• Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
• Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
• Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
• Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
• Escalated arising issues and provided the necessary data to stakeholders for process improvement.

Organize meetings for the girls, sales, teaching.

Insurance Agent for USAA, assisted customers with Insurance quotes and billing.

Assisted customers, responsible for creating schedules, inventory reports and problem solving.