ASHLIE HARRIS
UNC Hospitals -Imaging Support Services
Apex,NC
12
years of professional experience
Administrative Specialist coordinating 150+ patient appointments per week, diagnostic imaging orders, provider communication, and providing exceptional customer service. Manages appointment scheduling, returns patient calls, and keeps records accurate across a high-volume clinical support workflow. Brings experience across healthcare intake, insurance verification, and patient service follow-up.
Work History
Administrative Specialist
2 Years 2 Months- Handling patient calls daily, including voicemails and timely follow-up.
- Coordinate appointment scheduling with provider offices and imaging teams to keep patient access moving.
- Maintain accurate scheduling records and documentation to support reliable patient access workflows.
- Review incoming orders for completeness and route missing details to the appropriate contacts.
Client Services Representative
3 Years 6 Months- Processed 100+ client calls weekly while resolving lab-order questions and directing requests to the right workflow.
- Handled incoming client and provider calls, delivering clear support for lab order inquiries and next steps.
- Verified lab orders for required clinical information and flagged missing details for timely follow-up.
- Followed up on complaints and abnormal reports, tracking issues through resolution with careful documentation.
Reimbursement Specialist
1 Year 1 Month- Tracked 300 prior authorization follow-ups monthly with payors to support appeals and patient reimbursement cases.
- Coordinated benefits discussions with patients, billing departments, and staff to resolve coverage questions efficiently.
- Interpreted commercial, Medicaid, and Medicare coverage details to support reimbursement decisions across diverse cases.
- Faxed benefit verifications to providers to confirm savings-program eligibility and move cases forward.
- Maintained clear communication with patients and internal teams to keep reimbursement records organized and current.
Customer Service Representative
7 Months- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled routine customer questions with patience while maintaining accurate service documentation.
- Checked claim details against submitted documentation to identify missing information before processing.
- Supported team workflow by staying organized, meeting service expectations, and adapting to changing priorities.
- Confirmed eligibility details and payment options before completing reimbursement-related transactions.
Customer Service Representative
2 Years 8 Months- Resolved customer issues by verifying benefits, eligibility, and claims details with accuracy and professionalism.
- Checked account details and coordinated appropriate changes to address customer concerns promptly.
- Communicated unresolved grievances clearly to designated departments for additional investigation.
- Maintained courteous phone etiquette while handling sensitive benefit and claims conversations.
- Applied HIPAA guidelines when handling customer information and confidential account updates.
Education
Certified Esthetician
High School Diploma
Skills
Appointment scheduling
Patient registration
Referral coordination
Phone etiquette
Medicare.gov
Patient demographic verification
Claims processing
Insurance benefit verification
Credit card processing
Medical billing
Prior authorization follow-up
HIPAA compliance
Epic
Salesforce
Inbound call handling
Timeline
Administrative Specialist
UNC Hospitals -Imaging Support Services
09.2024 - CurrentRead More
Client Services Representative
Labcorp
09.2020 - 03.2024Read More
Reimbursement Specialist
Trial Card (Aerotek)
11.2018 - 12.2019Read More
Customer Service Representative
Conduent (Flexible Spending Accounts)
09.2017 - 04.2018Read More
Customer Service Representative
Conduent (Aetna Medicare)
07.2014 - 03.2017Read More
Elevate Salon Institute
Certified Esthetician
Read More
Holly Springs High School
High School Diploma
Read More