Ashlie Johnson
Cedar Rapids,IA
Summary
Results-driven Customer Service Coordinator with a proven track record in managing high call volumes while maintaining exceptional customer satisfaction. Known for effective communication, problem-solving skills, and adaptability.
Overview
15
15
years of professional experience
Work History
Customer Service Coordinator
Innosource
Cedar Rapids, IA
12.2024 - Current
- Adapted to changing workflows during high-volume periods, maintaining efficiency.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
- Maintained up-to-date knowledge of products and services for accurate information delivery.
- Participated in team meetings to discuss performance metrics and service enhancements.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Coordinator
Alliant Energy
Cedar Rapids, IA
02.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
US Financial
Murrieta, CA
05.2020 - 02.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with product selection and provided detailed information on services offered.
- Managed customer accounts, ensuring accurate updates and timely responses to requests.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
Customer Service Representative
PS Labels and Packaging
02.2013 - 09.2019
- Utilized CRM software to track interactions and maintain comprehensive records of customer engagements.
- Provided training support for new hires, fostering a knowledgeable team environment focused on service excellence.
- Monitored feedback channels to identify trends and recommend improvements in service offerings.
- Adapted quickly to changing policies and procedures, maintaining consistent performance under pressure.
Sales, Customer Service, Graphic Designer
Print Postal
Wildomar, CA
04.2011 - 09.2014
- Utilized Adobe Creative Suite to create engaging graphic designs and layouts.
- Streamlined design processes, improving workflow efficiency and project turnaround times.
- Responded to customer requests for products, services, and company information.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Dublin High School
Dublin, CASkills
- Call center experience
- Retail experience
- CRM software
- Quote preparation
- Customer service excellence
- Microsoft outlook, word, and Excel
Timeline
Customer Service Coordinator
Innosource
12.2024 - Current
Customer Service Coordinator
Alliant Energy
02.2024 - 12.2024
Customer Service Representative
US Financial
05.2020 - 02.2024
Customer Service Representative
PS Labels and Packaging
02.2013 - 09.2019
Sales, Customer Service, Graphic Designer
Print Postal
04.2011 - 09.2014
High School Diploma -
Dublin High School