Ashlie Nielens
Panama City,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Care Technician
HCA Florida Gulf Coast Hospital
Panama City, USA
02.2024 - Current
- Assisted nursing staff in delivering patient care and monitoring vital signs.
- Supported patients with daily activities, including bathing, dressing, and mobility.
- Documented patient information accurately in electronic health records systems.
Beauty Specialist
Ulta
Panama City, USA
10.2023 - 07.2024
- Educated customers on beauty trends, product usage, and benefits through engaging conversations.
- Provided personalized beauty consultations to clients for skincare and makeup needs.
- Demonstrated application techniques for cosmetics and skincare products to enhance client experience.
- Assisted clients in selecting products based on skin type and personal preferences.
Detention Specialist
Bay County Sheriff's Office Jail Facility
Panama City, USA
04.2018 - 03.2023
- Inventory of all inmates property upon arrival.
- Document in the computer system of all charges upon arrival.
- 30 minute security checks.
- Answering variety of calls on 2 way device.
Ticket Agent
American Airlines
Panama City, USA
05.2018 - 11.2020
- I received my certificate of being cross trained from a ticket agent to Ramp agent.
- Assisted passengers with ticketing inquiries and travel arrangements.
- Processed ticket sales through computer systems and handheld devices.
- Collaborated with team members to enhance customer service experiences.
- Coordinated boarding process to ensure timely departures for flights.
Education
High school diploma -
White Pine High School
Ely, NVSkills
- Time management
- Hospital Experience
- Cash Handling
- Electronic health records
- Vital signs assessment
- Personal care assistance
- Team collaboration
Certification
- Driver's License, 06/01/06, Present
- CPR Certification, 02/01/24, 02/01/27
- First Aid Certification, 02/01/24, 02/01/27
- CNA, 05/01/09, 05/01/11, I received my CNA license in the state of Nevada. My fiancé was stationed in Korea I moved to Florida to be with family and wasn't able to get my CNA license renewed at the time.
Languages
English, Fluent
Timeline
Patient Care Technician
HCA Florida Gulf Coast Hospital
02.2024 - Current
Beauty Specialist
Ulta
10.2023 - 07.2024
Ticket Agent
American Airlines
05.2018 - 11.2020
Detention Specialist
Bay County Sheriff's Office Jail Facility
04.2018 - 03.2023
High school diploma -
White Pine High School