ASHLIE SMITH
Beneficial Hearing Aid Center
Ocala
13
years of professional experience
Dedicated professional prepared to bring extensive expertise and results-oriented approach to role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Work History
Hearing Aid Specialist in Training
7 Years 4 Months- Perform hearing screenings and hearing evaluations
- Explain hearing test results to patients
- Recommend appropriate hearing aids
- Take ear impressions for custom earmolds
- Program and adjust hearing aids using manufacturer software
- Clean, troubleshoot, and repair hearing aids
- Educate patients on hearing aid use and care
- Conduct follow-up appointments and fine-tuning
- Maintain accurate patient documentation
- Follow HIPAA and infection control procedures
Patient Care Coordinator
1 Year- Greet patients and check them in for appointments
- Schedule hearing evaluations, hearing aid fittings, follow-up visits, and repairs
- Answer phone calls and respond to patient questions
- Verify insurance benefits
- Collect copays and payments
- Process hearing aid orders and track shipments
- Maintain patient records and documentation
- Manage hearing aid repair appointments and manufacturer warranties
- Help maintain office inventory and supplies
Supervisor
7 Months- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Led merchandise selection, pricing, planning and marketing.
- Monitored and analyzed sales records and consumer purchasing trends.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Store Manager
1 Year 6 Months- Promoted from Sales Associate to Assistant Manager within three months.
- Promoted from Assistant Manager to Store Manager within 5 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 12 sales associates, 1 Supervisor and 1 Lead Supervisor.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per year.
Store Manager
1 Year 8 Months- Promoted from Lead Sales Associate to Assistant Manager within 4 months.
- Promoted from Assistant Manager to Store Manager within 3 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 5 sales associates, 3 lead sales associates and 1 assistant manager.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per year.
Education
Advanced Phlebotomy Certificate
Basic Phlebotomy certificate
Skills
Excellent customer service skills
POS systems
Personnel development
Customer relations
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Opening and closing procedures
Customer-oriented
Reports
Paperwork
Timeline
Hearing Aid Specialist in Training
Beneficial Hearing Aid Center
04.2019 - CurrentRead More
Patient Care Coordinator
Hearing Life
11.2017 - 11.2018Read More
Supervisor
Bath & Body Works
04.2017 - 11.2017Read More
Store Manager
Bealls Outlet
06.2015 - 12.2016Read More
Store Manager
Dollar General
06.2013 - 02.2015Read More
CTAE
Basic Phlebotomy certificate
Read More
CTAE
Advanced Phlebotomy Certificate
Read More