Ashlin Horton
Bellville,TX
Summary
Dynamic customer service professional with a proven track record at Jarvis Tire And Wheel, excelling in customer satisfaction and complaint resolution. Skilled in upselling techniques and maintaining composure in high-pressure situations, I consistently enhance the customer experience while ensuring financial integrity through accurate transaction handling.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in the Office Administration role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Jarvis Tire And Wheel
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Engaged in upselling techniques to promote additional products and services.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Server
Roy’s Breakfast and Lunch
04.2025 - 07.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area to ensure positive atmosphere.
- Adapted to varying shifts and high-stress situations while maintaining professionalism.
- Built rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Carhop Server
Sonic
08.2022 - 01.2023
- Provided excellent customer service by accurately taking and delivering food orders.
- Maintained cleanliness of work area and dining space, ensuring adherence to health standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Operated drive-thru system efficiently, processing customer transactions swiftly.
- Managed multiple customer orders simultaneously during peak hours without compromising quality.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
Education
High School Diploma -
Tomball Memorial High School
Tomball, TX05-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Product knowledge
- Customer inquiries
- Up-selling techniques
- Customer relationship management (CRM)
- Time management
- Attention to detail
- Basic math
Timeline
Customer Service Cashier
Jarvis Tire And Wheel
08.2025 - Current
Server
Roy’s Breakfast and Lunch
04.2025 - 07.2025
Carhop Server
Sonic
08.2022 - 01.2023
High School Diploma -
Tomball Memorial High School