Ashly Boccio

• Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
• Maintained a strong understanding of industry trends and changes through ongoing professional development.
• Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
• Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
• Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
• Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
• Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
• Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
• Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
• Analyzed performance metrics regularly, identifying areas for improvement and implementing necessary adjustments in strategy or tactics.
• Completed, reviewed and processed paperwork to finalize sales.
• Worked with lending institutions to secure financing and fulfill contracts.
• Monitored pipelines to track and log status of loans.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
• Collaborated with cross-functional teams to identify and address customer needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.

• Monitored incoming contracts and service agreements for correct pricing and information.
• Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
• Enhanced client relationships by providing exceptional support during the contract negotiation process.
• Tracked contract milestones and updated stakeholders to facilitate project progress.
• Drafted, reviewed and revised contracts for accuracy and completeness.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Accomplished multiple tasks within established timeframes.

• Organized critical documentation for easy access and retrieval, increasing team productivity.
• Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
• Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Completed accurate material and labor estimates for jobs ranging from small to large budgets.
• Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
• Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
• Ensured compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

• Supported field projects with timely and accurate data entry, enabling informed decisionmaking.
• Increased accuracy of project documentation by meticulously reviewing and updating records as necessary.
• Assisted in the preparation of comprehensive reports for management, facilitating informed strategic planning.
• Developed a centralized filing system for easy access to critical information, supporting efficient daily operations.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Sales

• Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
• Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
• Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
• Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
• Increased store sales by effectively upselling accessories and add-on services to customers.

• Controlled finances to lower costs and keep business operating within budget.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Ensured timely payments from clients through effective communication and proactive followups.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Prepared bills receivable, invoices, and bank deposits.
• Managed accurate and timely processing of over Number invoices per month.
• Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
• Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
• Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
• Processed timecards and payroll data for team of employees.
• Completed payroll accurately and timely to meet employee expectations.