Ashly De La Merced
Brooklyn,NY
Summary
Reliable and driven employee with 3+ years of experience in fast paced environments balancing customer service, operations, inventory management, and sales support. Recognized for taking initiative, learning quickly, and handling responsibilities beyond core job duties while maintaining a positive customer experience and supporting business growth.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Associate
Evolve Health & Fitness
Ridgewood, NY
01.2026 - 06.2026
- Handled multiple responsibilities during busy hours while maintaining a friendly and professional attitude, including assisting 100+ members and guests daily with check-ins, inquiries, and account support throughout the shift.
- Responded to member and guest inquiries, scheduled appointments, and conducted engaging facility tours that highlighted gym amenities and personalized membership options.
- Prepared protein shakes/smoothies and açaí bowls while maintaining cleanliness, organization, and food safety standards.
- Contributed to social media marketing efforts by capturing and sharing guest testimonials and positive reviews, increasing customer engagement and driving members/guests to the juice bar.
- Collaborated with trainers and staff to ensure smooth daily operations, strengthen member experiences, and support client growth for the gym and personal training team.
- Built relationships with members by communicating gym promotions, events, and membership benefits, contributing to increased engagement and customer retention.
Cashier / Stock Management Helper
Nene’s Taqueria
Park Slope, Brooklyn
10.2022 - 08.2025
- Provided friendly, efficient service to in-store, phone, and online customers during busy hours and effectively processed cash, card, and delivery-app transactions accurately
- Trained new hires on POS systems and customer service procedures to ensure smooth onboarding and operational consistency.
- Assisted with opening and closing operations, including cash management, cleaning, stocking, and preparing the restaurant for daily service.
- Conducted inventory checks, received shipments, and verified product deliveries to maintain accurate stock levels and prevent shortages.
- Restocked and organized inventory shipments, including beverages, supplies, and bulk products, ensuring the restaurant remained fully operational during peak hours.
- Collaborated with team members and management to improve workflow efficiency, reduce wait times, and enhance customer satisfaction.
- Managed customer service, inventory, cash handling, and operational responsibilities in a fast-paced environment while ensuring a positive customer experience and high levels of customer satisfaction.
Education
Bachelor of Science - Social Work
Queens College
Flushing, NY05-2029
Diploma -
Achievement First University Prep High School
Brooklyn, NY06-2024
Skills
- Sales Support & Product Knowledge
- Customer Service & Communication
- Guest engagement & Customer retention
- Cash Handling & POS Systems
- Opening/Closing Procedures
- Sales Techniques
- Inventory / Shipment Receiving
- Problem Solving & Adaptability
- Training & Team Collaboration
- Professionalism & Time Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Sales Associate
Evolve Health & Fitness
01.2026 - 06.2026
Cashier / Stock Management Helper
Nene’s Taqueria
10.2022 - 08.2025
Bachelor of Science - Social Work
Queens College
Diploma -
Achievement First University Prep High School