Ashly Lopez
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Food & Beverage Manager
The Langham Hotel
Pasadena, CA
02.2022 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Reservations Agent
The Langham Hotel
Los Angeles, CA
06.2021 - 02.2022
- Provided accurate information regarding hotel facilities, services, and rates.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
Store Trainer
Starbucks
Los Angeles, CA
01.2018 - 06.2021
- Conducted store visits to ensure new hires were successfully trained and up-to-date on policies and procedures.
- Coordinated with store management to evaluate employee performance and identify areas of improvement.
- Monitored stores' compliance with safety regulations by conducting spot checks on equipment usage and storage conditions.
Education
Associate of Arts - Child Development
East Los Angeles College
Monterey Park, CASkills
- Labor Management
- Food and Beverage Operations
- Payroll Administration
- Recruitment
- Scheduling
- Managing Reservations and Large Parties
Timeline
Food & Beverage Manager
The Langham Hotel
02.2022 - Current
Reservations Agent
The Langham Hotel
06.2021 - 02.2022
Store Trainer
Starbucks
01.2018 - 06.2021
Associate of Arts - Child Development
East Los Angeles College