Ashly Melander
Phoenix,AZ
Summary
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer customer service skills gained over 9+ years in the customer service,healthcare,and food industry career to long-term position.
Overview
7
7
years of professional experience
Work History
Crew Trainer
Mcdonalds, PDI FOODS
Idaho Falls, ID
06.2011 - 08.2018
- Instructed new team members on correct procedures for operations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted management in developing strategies to improve customer service standards.
- Maintained up-to-date records of all employees' training progress and certification status.
Caregiver/Med Tech
Idaho Falls Group Homes
Idaho Falls, ID
07.2014 - 10.2016
- Provided excellent patient support and care to patients and families.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Adhered to all safety and infection control precautions and regulations.
- Observed and recorded vital signs and reported changes to physicians or nurses.
Education
Hillcrest High Shool
Idaho Falls Skills
- Continuous Improvement
- Policies and Procedures
- Delegating Work
- Performance Evaluation
- Team Leadership
- Active Listening
- Team Leadership and Supervision
- Staff Training and Development
- Kitchen Sanitation
- Opening and Closing Procedures
- Restaurant Standards
- Cash Handling
- Customer Service
- Safe Food Handling
- Food Safety Understanding
- Food Safety
- Cleaning and Sanitation
- Workplace Safety
Timeline
Caregiver/Med Tech
Idaho Falls Group Homes
07.2014 - 10.2016
Crew Trainer
Mcdonalds, PDI FOODS
06.2011 - 08.2018
Hillcrest High Shool