Ashly Storm
Russellville,AR
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
10
10
years of professional experience
Work History
NURSE
Saint Mary's Regional Medical Center
Russellville, AR
05.2022 - Current
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Workforce Real Time Analyst
Ttec (TeleTech) - HealthCare Solutions
Morilton, AR
07.2017 - 03.2019
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Collaborated with Human Resources to implement new policies related to staffing levels and scheduling requirements.
- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Performed regular audits of timekeeping systems to identify discrepancies or errors.
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
Morrilton, AR
07.2017 - 03.2019
- Developed and implemented insurance plans for customers based on their individual needs.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Educated customers on various health insurance products and services available.
- Maintained accurate records of all customer interactions and transactions.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Manager
The New Release
Atkins, AR
01.2015 - 12.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Private Caregiver
Private Residence
Russellville, AR
12.2013 - 06.2014
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Researched medical information online when needed in order to provide additional insight into a client's condition.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
Education
Associate of Applied Science - Nursing
University of Arkansas Community College-Morrilton
Morrilton, AR05-2022
Associate of General Studies -
University of Arkansas Community College-Morrilton
Morrilton, AR05-2022
Skills
- Calendar Management
- Proofreading abilities
- Document Management
- Meeting Coordination
- Verbal Communication
- Data Entry
- Workflow and Patient Management
- Clinical Documentation
- Electronic Health Records Management
- Policy and procedure compliance
- Customer Service
- Administrative Support
- Call handling
- Presentation Development
- Event preparation
- Scheduling
References
References available upon request.
Timeline
NURSE
Saint Mary's Regional Medical Center
05.2022 - Current
Workforce Real Time Analyst
Ttec (TeleTech) - HealthCare Solutions
07.2017 - 03.2019
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
07.2017 - 03.2019
Manager
The New Release
01.2015 - 12.2016
Private Caregiver
Private Residence
12.2013 - 06.2014
Associate of Applied Science - Nursing
University of Arkansas Community College-Morrilton
Associate of General Studies -
University of Arkansas Community College-Morrilton