Ashly Villa
Brentwood,NY
Summary
Over six years of customer service expertise, showcasing exceptional interpersonal skills, characterized by a warm, inviting demeanor and sincere communication.
Overview
4
4
years of professional experience
Work History
BDC Sales Representative
Mercedes-Benz of Huntington
Huntington, New York
01.2025 - 11.2025
- Responded to online customer inquiries about vehicle availability, pricing, and features.
- Maintained detailed records of customer interactions and lead activities in internal CRM systems.
- Contacted lease customers to remind them of lease expiration dates.
- Schedule appointments with interested buyers for test drives.
BDC Service Representative
BMW of Freeport Service Center
Freeport, New York
03.2024 - 12.2024
- Handling customer complaints by forwarding emails to Service Managers, explaining their unsatisfactory visit.
- Scheduled 300–400 service appointments every month.
- Provided quality customer service in a high-volume call center by speaking to customers in a polite manner, and always maintaining a positive attitude over the phone.
- 100 outbounds a day. Call customers to inform them that their vehicle is due for service, follow up on no-show customers, and confirm service appointments.
Appointment Setter
Stoler Lexus
Farmingdale, NY
05.2023 - 02.2024
- Answered multi-line telephone with professionalism, ensuring clear communication.
- Monitored reception area to maintain safety and a hazard-free environment for customers.
- Coordinated pick-up and delivery services to enhance operational efficiency.
- Safeguarded clients' personal information to uphold confidentiality standards.
Customer Service Appointment Coordinator (BDC)
BMW of Freeport Service Center
Freeport, NY
04.2022 - 01.2023
- Scheduled appointments and followed up with no-show customers to maximize attendance.
- Answered incoming phone calls and addressed online inquiries promptly.
- Greeted customers professionally, assisting with various requests efficiently.
- Provided vehicle status information to customers as required, ensuring clarity.
Sales Associate
Fausto's Jewelry Repair
Copiague, NY
08.2021 - 12.2021
- Delivered exceptional customer service to clients in-store.
- Accurately calculated sale items for transactions.
- Documented customer receipts with concise item descriptions.
- Managed customer transactions professionally to ensure efficiency.
Education
Associate of Arts - Human Services
Nassau Community College
Garden City, NY12.2021
High School Diploma -
Westbury High School
Old Westbury, NY10.2018
Skills
- Customer service
- Communication skills
- Bilingual
- Warm calling
- Inbound and outbound calls
- Flexible
- Reliable and trustworthy
Timeline
BDC Sales Representative
Mercedes-Benz of Huntington
01.2025 - 11.2025
BDC Service Representative
BMW of Freeport Service Center
03.2024 - 12.2024
Appointment Setter
Stoler Lexus
05.2023 - 02.2024
Customer Service Appointment Coordinator (BDC)
BMW of Freeport Service Center
04.2022 - 01.2023
Sales Associate
Fausto's Jewelry Repair
08.2021 - 12.2021
Associate of Arts - Human Services
Nassau Community College
High School Diploma -
Westbury High School