Michael Sharks
Streamwood,IL
Summary
Results-focused labor professional prepared for diverse physical tasks and project support roles. Known for reliable performance and adaptability in demanding work conditions. Highly collaborative, ensuring seamless team operations and delivering consistent results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Sales Representative
McGrath Honda of Elgin
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Delivery Driver
A Super T LLC
06.2022 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Printing Press Operator (Temporary)
Printpack Inc
02.2022 - 06.2022
- Print and produce labels and packaging for various company's such as Starbucks and Hershey
- Lift weight between 75-150 lbs
- 3/2 schedule 12 hrs a day 7pm - 7am
Mobile Expert
T-Mobile
03.2021 - 01.2022
- Provide service to new and current T-Mobile customers with plans, promotions, technical support, and of course the wide variety of mobile devices available
- Completing sales goals
- Learn and experience multiple devices as well as the plans and promos and how to properly sell them
Warehouse Worker (Seasonal)
Wayfair
10.2020 - 12.2020
- Coordinated inventory management, ensuring efficient stock levels and preventing shortages.
- Organized storage areas to optimize space and improve accessibility.
- Received and processed incoming stock, maintaining accurate records.
- Followed safety guidelines consistently, reducing workplace accidents.
- Loaded and unloaded delivery trucks to expedite shipment processes.
Mover
TWO MEN AND A TRUCK
12.2019 - 12.2020
- Help move customer's furniture from their old home to their new home, storage unit, etc
- Help pack boxes for a future move
- Heavy lifting
- Truck packing
- Storage packing
Cart attendant
Caputos
01.2017 - 05.2019
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
Education
High School Diploma -
Streamwood High School
Streamwood, IL05.2019
Commercial Driver's License (CDL) - Class C
10.2026
Skills
- Pallet Jack
- Technical support
- Warehouse Experience
- Load & Unload
- Cleaning
- Customer service
- Retail sales
- Maintenance
- Heavy Lifting
- Cash register
- Sales strategy
- Lead generation
- Customer engagement
- Market research
- Moving Experience
- Packaging
- Fast learner
- Shipping & Receiving
- Microsoft Windows
- Mobile devices
- Quick learner
- Very helpful
- Multi-task
- Creative
- Well spoken
- Artistic
- Work well with others
- Valid Driver's license
- Punctual and reliable
- Clean driving record
- Safe driving record
- GPS navigation
- GPS operation
- Vehicle cleaning and maintenance
- Vehicle inspection
Certification
CDL C, 09/01/23 to 10/31/26
Personal Information
Authorized To Work: US
Timeline
BDC Sales Representative
McGrath Honda of Elgin
02.2024 - 12.2024
Delivery Driver
A Super T LLC
06.2022 - 12.2023
Printing Press Operator (Temporary)
Printpack Inc
02.2022 - 06.2022
Mobile Expert
T-Mobile
03.2021 - 01.2022
Warehouse Worker (Seasonal)
Wayfair
10.2020 - 12.2020
Mover
TWO MEN AND A TRUCK
12.2019 - 12.2020
Cart attendant
Caputos
01.2017 - 05.2019
Commercial Driver's License (CDL) - Class C
CDL C, 09/01/23 to 10/31/26
High School Diploma -
Streamwood High School
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