Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisol Chaidez

La Habra,CA

Summary

Energetic Sales Representative offering skills, knowledge, and leadership abilities that will enable me to achieve a common goal. I can learn new concepts quickly and efficiently, work well under pressure, work with minimal supervision, am self-motivated, a strong communicator, and a team player who values commitment.

Overview

19
19
years of professional experience

Work History

BDC Sales Representative

Tustin Toyota
06.2020 - Current
  • Cold and warm called 80-100 new and exciting accounts.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored sales experiences.
  • Expanded clientele base with targeted prospecting efforts to identify potential customers in our market area by call, text and email
  • Answered any questions regarding product, price, or inventory availability upon receiving inquiries via CRM.
  • Negotiated prices between customers and desk managers.
  • Engaged in friendly conversation with customers to better uncover individual needs
  • Work effectively in fast-paced environments
  • Top performer average 52 Appointment and 81% Show

Warranty Clerk

Tustin Toyota
04.2017 - 07.2020
  • Checked each repair order against the vehicle service history to avoid duplicate claims
  • Provided weekly report to the service management regarding claim status
  • Examined claims, records and procedures to approve coverage
  • Checked documentation for appropriate coding, catching errors, and making revisions.
  • Posting weekly factory warranty payments into accounting.
  • Reconciling all warranty receivables and updating accounting report
  • Reviewed and managed all aging schedules and reports

Receptionist

Tustin Toyota
11.2014 - 04.2017
  • Greet and welcome clients upon arrival with a warm smile
  • High volume dealership,
  • Answer phone calls courteously and efficiently to direct them to the appropriate department.
  • Direct walk-in clients to the sales department, service department or parts department
  • Handle complaints promptly by directing them to the appropriate manager
  • Communicate with the sales department when their client arrives to ensure a smooth transition
  • Scheduled maintenance appointments for the service department
  • Answered basic inquiries about the dealership, vehicles and services offered

Service Cashier

Lexus Of Cerritos
01.2011 - 01.2012
  • Deliver to the accounting department all repair orders and parts invoices closed during the business day
  • Answer the service department telephone, transfer calls to the people requested or best suited to take the calls and take written messages when personnel is not available
  • Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
  • Inspect every service repair order and/or parts invoice for proper completion and accuracy
  • Collect the total retail charges from the customer in cash, check or authorized charge account.

Admissions & Records Clerk

Cerritos Community College
01.2006 - 01.2011
  • Provided assistance and information to students in person, and via telephone; explained admissions, residency classification, and student records policy.
  • Processed AA's/Certificates by verifying all courses needed had been met for approval
  • Ensured all submitted paperwork was accurately filled out and had all required signatures for proper processing
  • Supervised/trained new employees as directed by the Supervisor
  • Clerical support to department staff
  • Processed payments/ reimbursements for courses, parking stickers, and transcript request

Education

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
05.2005

Skills

  • Client Account Management
  • Revenue Generation
  • Records Management
  • Account Servicing
  • Lead Generation
  • Relationship Building
  • CRM proficiency
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

BDC Sales Representative

Tustin Toyota
06.2020 - Current

Warranty Clerk

Tustin Toyota
04.2017 - 07.2020

Receptionist

Tustin Toyota
11.2014 - 04.2017

Service Cashier

Lexus Of Cerritos
01.2011 - 01.2012

Admissions & Records Clerk

Cerritos Community College
01.2006 - 01.2011

High School Diploma -

Bell Gardens High School

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Marisol Chaidez