Trina Oglesby
Park Forest,USA
Summary
Customer Service and Sales Professional experienced in delivering exceptional customer support and driving revenue growth. Contributed to organizational success through effective relationship management and strategic business development. Focused on building partnerships, achieving results, and adapting to evolving market needs.
Overview
28
28
years of professional experience
Work History
Senior BDC Representative
World Hyundai Matteson
Matteson, IL
03.2019 - 05.2026
- Made outbound and answered inbound calls from prospective customers interested in financing or leasing vehicles.
- Qualified leads, identified customers' needs, and scheduled dealership appointments.
- Maintained consistent follow-up with prospects, enhancing sales opportunities and boosting customer engagement.
- Educated customers on financing and leasing options, facilitating connections with appropriate sales representatives.
- Supported dealership sales goals through effective lead management and strong customer relationship building.
- Consistently exceeded appointment setting goals and contributed to increased vehicle sales.
Recruiter
Abbott Associates
Chicago, IL
06.2016 - 01.2019
- Built and maintained candidate pipeline through targeted outreach, ensuring steady flow of qualified candidates.
- Screened resumes and evaluated candidate qualifications to recommend top applicants for interview scheduling, strengthening selection process.
- Managed candidate follow-up and ensured compliance with company paperwork protocols to streamline hiring workflow.
BDC Manager
Harvey Auto Credit
Harvey, IL
03.2015 - 06.2016
- Managed team of 8 BDC representatives by setting service expectations and maintaining appointment-setting standards.
- Responded to incoming calls, greeted prospective buyers professionally, and scheduled appointments to support sales operations.
- Processed payroll data in ADP to maintain timely employee payments and support payroll operations.
- Supported vehicle sales efforts and generated commission through successful sales transactions.
- Coordinated appointment scheduling workflow for service department and performed structured customer follow-ups to improve client satisfaction.
- Managed end-to-end vehicle sales transactions to support overall sales performance and commission earnings.
Customer Service Representative II
Aqua America
Kankakee, IL
09.2007 - 02.2015
- Investigated escalated customer concerns and resolved issues using clear communication and structured problem-solving to sustain high satisfaction levels.
- Scheduled meter exchanges and meter-reading appointments to ensure timely service and customer convenience.
- Coordinated meter exchanges and meter-reading appointments to maintain accurate meter records and continuity of service.
- Presented company services and rate changes at community and town meetings to educate residents and maintain transparency and trust.
Customer Service Specialist II
Comcast
Tinley Park, IL
06.2002 - 08.2007
- Resolved billing inquiries by clarifying service plans and facilitating account changes to improve customer satisfaction.
- Managed customer inquiries related to billing questions, service plans, and account changes.
- Conducted retention calls and promoted company specials and service packages to retain customers.
- Executed new service installations, coordinated customer transfers, and updated accounts to maintain seamless customer experience.
Customer Service Representative / Collections
SBC/Ameritech
Chicago, IL
05.1998 - 05.2002
- Managed high-volume call activity by addressing customer inquiries and resolving issues for 150+ customers daily.
- Processed payments and arranged payment plans to support account management needs.
- Established new customer accounts and managed service plan recommendations aligned with customer needs.
- Promoted service upgrades and additional offerings to drive sales growth and improve customer satisfaction.
Education
Business Accounting - Accounting And Finance
Northwestern Business College
Hickory Hills, ILHigh School Diploma -
Morgan Park Highschool
Chicago, IL06.1995
Business Management - Business Administration and Management
Prairie State College
Chicago Heights, ILSkills
- Sales expertise
- Business development management
- Client retention strategies
- Client account management
- Call center management
- Assistance with payroll processing
- Billing accuracy assurance
- Accounts receivable management
- Effective team leadership
- Employee training
- Team coaching
- Exceptional customer support
- Effective conflict resolution
Timeline
Senior BDC Representative
World Hyundai Matteson
03.2019 - 05.2026
Recruiter
Abbott Associates
06.2016 - 01.2019
BDC Manager
Harvey Auto Credit
03.2015 - 06.2016
Customer Service Representative II
Aqua America
09.2007 - 02.2015
Customer Service Specialist II
Comcast
06.2002 - 08.2007
Customer Service Representative / Collections
SBC/Ameritech
05.1998 - 05.2002
Business Accounting - Accounting And Finance
Northwestern Business College
High School Diploma -
Morgan Park Highschool
Business Management - Business Administration and Management
Prairie State College