Summary
Overview
Work History
Education
Skills
Languages
Community Service
Timeline
Generic

HAZEL CORREA

Elizabeth,NJ

Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

5
5
years of professional experience

Work History

BDC Representative

Park Place Of NJ
Elizabeth, NJ
09.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a timely manner.
  • Produced sales documents, finalized deals and filed records.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Scheduled follow-up appointments for customers when necessary.
  • Adhered strictly to privacy regulations when dealing with confidential information.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Monitored call center metrics such as call volume, abandonment rate, average handle time.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.

Sales Associate

UMARS COLLECTION
Elizabeth, NJ
12.2021 - 12.2022
  • Met merchandising standards by keeping store stocked and products faced
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Encouraged customers to make additional purchases and suggested relevant items
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
  • Accurately completed daily reports on sales activity
  • Tagged new merchandise for sale and updated signs
  • Assisted with training new employees on sales procedures.

Waitress

COMO EN CASA DE MAMA
Kearny, NJ
04.2019 - 06.2020
  • Utilized effective communication techniques when interacting with guests providing friendly hospitality services
  • Greeted guests warmly and promptly, taking beverage orders promptly and courteously
  • Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly
  • Ensured cleanliness of tables before seating new guests
  • Proactively provided suggestions for menu items based on customer preferences
  • Managed cash register operations accurately and efficiently for all transactions.

Education

Associate of Science - Liberal Arts

Union County College
05.2024

High School Diploma -

Frank J. Cicarell Academy
06.2022

Skills

  • Verbal Communication
  • Sales Training
  • Excellent People Skills
  • Customer Service
  • Sales Expertise
  • Cash Handling Accuracy
  • Time Management
  • Store Opening and Closing
  • Teamwork and Collaboration

Languages

  • English, Fluent
  • Spanish, Fluent

Community Service

RELAY FOR LIFE, Elizabeth, NJ, 09/01/18, 06/01/22

Assisted with Fundraising efforts for American Cancer Society.

  • Collaborated in planning and organizing activities and ceremonies.
  • Assisted in the planning, coordination and implementation of projects.
  • Developed excellent communication skills through working with a diverse range of people.

Timeline

BDC Representative

Park Place Of NJ
09.2023 - Current

Sales Associate

UMARS COLLECTION
12.2021 - 12.2022

Waitress

COMO EN CASA DE MAMA
04.2019 - 06.2020

Associate of Science - Liberal Arts

Union County College

High School Diploma -

Frank J. Cicarell Academy

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HAZEL CORREA