Raven Almeida
Newark,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
BDC Representative
Performance Ford Of East Hanover
02.2023 - Current
- Able to make over 100 inbound/outbound calls.
- Maintain organized work plan
- Proficient in analyzing leads and addressing them in a timely manner
- Average of 60 Shows and 30 Solds monthly. (based on current year)
- Served customers with knowledgeable, friendly support for shopping and purchasing
- Assisting co-worker's and communicating information to management.
Warehouse Team Member
Amazon
07.2020 - 06.2021
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Wrapped pallets in shrink wrap prior to loading.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Performed general housekeeping and cleaning tasks.
Package Handler
United Postal Service, UPS
12.2019 - 07.2020
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Education
No Degree - Accounting
Western Governors University
4001 700 E #300, Millcreek, UT 8410706.2024
High School Diploma -
East Side High School
Newark, NJ06.2020
Skills
- Productivity and Time Management
- Customer Service
- Critical Thinking
- Team Coordination
- Adaptable and Flexible
- Verbal and Written Communication
- Effective Customer Communication
- Client Needs Assessment
- Shelving and Storage
- Product Packaging
- Safety Procedures
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
BDC Representative
Performance Ford Of East Hanover
02.2023 - Current
Warehouse Team Member
Amazon
07.2020 - 06.2021
Package Handler
United Postal Service, UPS
12.2019 - 07.2020
No Degree - Accounting
Western Governors University
High School Diploma -
East Side High School
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