Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katerin Rivera Chavez

Long Baech,NY

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and the public.

Overview

7
7
years of professional experience

Work History

BDC Representative

AutoWorld Kia
03.2023 - Current
  • Utilized consultative selling skills to identify key trends.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Identified and executed appropriate strategies for business success.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Receptionist

Immaculated Deatailz
02.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Sales Representative

Certified Performance Motors
09.2020 - 01.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Prioritized helping customers over completing other routine tasks in store.

Waitress

Minnesota's Restaurant
06.2016 - 08.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

No Degree - Criminal Justice

Post University
Waterbury, CT
05.2024

High School Diploma -

Long Beach High School
Long Beach, NY
06.2018

Skills

  • Productivity Standards
  • Client Needs Assessment
  • Operational Processes
  • Salesmanship
  • Quality Control Analysis
  • Critical Thinking
  • Microsoft Dynamics
  • Billing and Payment Processing
  • Dispute Mediation
  • High-Energy and Stamina
  • Order Management
  • Hospitality and Accommodation
  • Microsoft Word

Languages

Spanish
Native or Bilingual

Timeline

BDC Representative

AutoWorld Kia
03.2023 - Current

Receptionist

Immaculated Deatailz
02.2022 - 09.2022

Sales Representative

Certified Performance Motors
09.2020 - 01.2022

Waitress

Minnesota's Restaurant
06.2016 - 08.2020

No Degree - Criminal Justice

Post University

High School Diploma -

Long Beach High School
Katerin Rivera Chavez