Laura Paiola

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

-Managed inbound sales inquiries and leads via phone, email, and chat.

-Scheduled appointments for sales and service to enhance customer experience.

-Conducted follow-up communications to promote additional services and ensure satisfaction.

-Maintained accurate customer records in the CRM system and generated performance reports.

-Collaborated with sales and service teams to achieve customer satisfaction goals.

• Utilized social media platforms to engage with potential customers and build brand awareness.
• Identified and tapped into new markets, significantly expanding customer base.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Collaborated with marketing department to align sales strategies with new campaigns.
• Streamlined sales process, reducing time from lead to close.
• Built relationships with customers and community to promote long term business growth.

• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.

• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
• Generated sales by recommending policies and add-ons.
• Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.