Ashlyn Brewer
Wilson,NC
Summary
Detail-oriented professional with experience in insurance verification, scheduling coordination, and customer-facing support. Demonstrated strengths in communication, teamwork, and problem-solving to maintain smooth service delivery. Track record of learning new workflows, managing multiple priorities, and improving processes in dynamic environments.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Wake Orthopedics
Raleigh, North Carolina
06.2026 - Current
- Checked insurance coverage and prior authorization needs for specialty visits.
- Scheduled patients based on availability, urgency, and insurance authorization rules.
- Supported development of referral workflows and procedures.
- Worked alongside call center coordinator to train new hires and support experienced staff with timely referral submissions.
- Provided follow-up training for new hires to help benchmarks stay on schedule.
- Interpreted written, verbal, diagram, and graph-based instructions in multiple formats.
Call Center Representative
Wake Orthopedics
Raleigh, North Carolina
08.2025 - Current
- Answered customer questions, provided clear solutions, and resolved issues quickly.
- Engaged with callers by confirming details, clarifying information, and calming upset customers.
- Maintained professionalism during customer interactions by phone and email.
- Monitored call queues and sorted incoming calls by urgency and importance.
- Met or exceeded call speed, accuracy, and volume benchmarks consistently.
- Joined daily huddles with team members to review shared goals and priorities.
- Directed incoming calls to appropriate staff including nurses and schedulers.
- Verified patient demographics and insurance details during call intake.
- Scheduled clinic visits using Wake Orthopedics phone and calendar systems.
Sales Associate
Marshalls
Wilson, North Carolina
10.2023 - 09.2024
- Greeted customers and provided exceptional customer service.
- Maintained a clean and organized sales floor ensuring merchandise was stocked and displayed.
- Assisted in training new associates on company policies, regulations, and customer service standards.
- Trained new hires on operational procedures and team dynamics.
Sales Associate
The Sweet Shop
Sanford, North Carolina
03.2019 - 07.2023
- Handled customer payments accurately across cash, credit/debit cards, and electronic methods.
- Kept checkout lanes moving during busy periods while maintaining accuracy and pace.
- Welcomed customers and delivered helpful service.
- Upheld cleanliness and organization standards in the workplace
Education
High School Diploma -
Grace Christian School
Sanford06-2020
Skills
- Insurance verification
- Referral management
- Scheduling systems
- Customer service
- Detail orientation
- Time management
- Problem solving
- Effective communication
Timeline
Referral Coordinator
Wake Orthopedics
06.2026 - Current
Call Center Representative
Wake Orthopedics
08.2025 - Current
Sales Associate
Marshalls
10.2023 - 09.2024
Sales Associate
The Sweet Shop
03.2019 - 07.2023
High School Diploma -
Grace Christian School