Ashlyn Brimacombe
Centerton,AR
Summary
Motivated Coach (assistant manager) with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
8
8
years of professional experience
Work History
Coach
Walmart
Siloam Springs, AR
10.2021 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Team Lead
Walmart
Joplin, MO
01.2019 - 10.2021
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Followed staffing strategies to achieve production goals.
Academy Trainer
Walmart
Joplin, MO
09.2018 - 01.2019
- Trained newly hired top talent to fill key positions and maximize productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Department Manager
Walmart
Joplin, MO
04.2018 - 09.2018
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Handled shift overstock, restocking and inventory control.
Customer Service Manager
Walmart
Joplin, MO
05.2017 - 04.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05.2017
Skills
- Stock management
- Workforce Management
- Sales Techniques
- Customer relations
- Merchandising
- Strategic Planning
- Supervision and training
- Schedule management
- Employee training
- Performance coaching
- Scheduling management
- Inventory control
- Customer service
- Team building
- Conflict resolution
- Sales strategy
- Process improvement
- Communication skills
- Metrics analysis
- Hiring processes
- Problem solving
- Feedback delivery
Timeline
Coach
Walmart
10.2021 - Current
Team Lead
Walmart
01.2019 - 10.2021
Academy Trainer
Walmart
09.2018 - 01.2019
Department Manager
Walmart
04.2018 - 09.2018
Customer Service Manager
Walmart
05.2017 - 04.2018
High School Diploma -
Carl Junction High School