ASHLYN CASALDI
Concentra Urgent Care
Denver,CO
2027
years of professional experience
Accomplished Regional Manager directing a 22-location portfolio with responsibility for daily operations, local leadership, and administrative execution. Drives recruiting, hiring, training, and retention for clinicians, support staff, and practice leaders while supporting client service, loyalty, and practice growth. Partners with central teams on HR, legal, finance, acquisitions, payroll, and recruiting to keep operations stable and aligned.
Work History
Director of Operations
1 Year- Led cross-functional teams to optimize resource allocation and inventory management.
- Streamlined operational processes to enhance patient flow and reduce wait times.
- Developed and implemented training programs for staff to improve service delivery.
- Analyzed performance metrics to identify areas for operational improvement.
- Oversaw budget management, ensuring efficient use of resources across multiple locations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
REGIONAL MANAGER
3 Years 7 Months- Managed 22-location portfolio overseeing daily operations, leadership, and local administration.
- Led recruiting, hiring, training, and retention of DVMs and support staff, enhancing client service and satisfaction while driving practice growth and financial stability through community marketing and online reputation management.
- Initiated and executed monthly, quarterly, and yearly strategic initiatives.
PRACTICE MANAGER II
5 Years- Managed day-to-day operations with 24-hour accountability for workflow and performance across multiple practices. Collaborated with medical team of 5 doctors and led multi-disciplinary team of 30 employees across multiple locations. Managed annual gross revenue of $5 million. Identified service line performance trends to pinpoint growth opportunities and developed actionable strategies for achieving goals.
- Streamlined operational workflows to enhance clinic efficiency and improve patient care delivery.
- Managed staff scheduling and performance evaluations to optimize team productivity and service quality.
- Implemented strategic initiatives that increased client satisfaction and retention rates in veterinary services.
CENTER MANAGER III
- Directly oversee all operations for three free standing urgent care locations. Managed 75+ staff through coaching, mentoring, and team building to enhance team cohesion and performance. Determined staffing requirements, interviewed, hired and trained new employees. Worked directly with Area & Regional Medical Directors to develop policies and procedures. Developed and implemented policies and procedures for timely and accurate preparation of records, reports, and other communications.
- Managed daily operations, ensuring adherence to quality standards and regulatory compliance.
- Supervised staff performance, fostering a culture of teamwork and accountability.
- Implemented operational improvements that enhanced patient care efficiency and satisfaction.
VARIOUS POSITIONS
3 Years- Front office assistant captured 95% of KPIs for patient demographics, insurance policies, copay collection, card attachment, and convenient pay.
- Training specialist effectively onboarding and developing Drs, APs, RNs, LPNs, Radiology technicians and front office over 150 locations. Successfully launched new EMR and developed education for new employees. Worked directly with Learning Delivery Manager and Learning Development Manager to review new material, evaluate for functionality, and provide recommendations that better support the center.
- Marketing coordinator launched new markets for 18 locations across three states, built relationships with area employees for occupational health and community engagement. Researched and developed strategic plans to help promote brand recognition.
Education
Bachelor's - Business Administration
- Business Administration
- General Studies
Skills
Leadership
Budget planning
Operations management
Process improvement
Change management
P&L management
Workflow optimization
Cross-functional leadership
Strategic planning
Communication
Marketing
Training development
Employee retention
Stakeholder management
Conflict resolution
LEADERSHIP
2019-2020 Banfield National Field leadership convention participant
Timeline
Director of Operations
Concentra Urgent Care
08.2025 - CurrentRead More
REGIONAL MANAGER
VETCOR
01.2023 - 08.2026Read More
PRACTICE MANAGER II
MARS VETERINARY HEALTH (BANFIELD/VCA)
01.2018 - 01.2023Read More
VARIOUS POSITIONS
MEDEXPRESS URGENT CARE
01.2012 - 01.2015Read More
MILLVILLE HIGH SCHOOL
from General Studies
Read More
LUZERNE COUNTY COMMUNITY COLLEGE
from Business Administration
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CENTER MANAGER III
MEDEXPRESS URGENT CARE
2012 - 01.2018Read More
PENN FOSTER
Bachelor's from Business Administration
Read More