Ashlyn Collier
Thomasville,GA
Summary
Dynamic and results-oriented professional with a proven track record at Archbold Memorial Hospital, adept in HIPAA compliance and exceptional customer service. Excelled in enhancing patient satisfaction and streamlining the check-in process through effective problem-solving and empathetic communication. Skilled in multitasking and fostering guest engagement, significantly contributing to positive outcomes in fast-paced environments.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
4
4
years of professional experience
Work History
Trauma Ctr Patient Access Rep
Archbold Memorial Hospital
10.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Restaurant Waiter
Glen Arven Country Club
08.2021 - 12.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
High School Diploma -
Thomas County Central High
Thomasville, GA05-2024
Skills
- Customer service
- Order taking
- Insurance verification
- Cleanliness
- HIPAA compliance
- Cash handling
- Patient check-in
- Multitasking and organization
- Food safety awareness
- Appointment scheduling
- Phone and email etiquette
- Wine pairing
- Guest engagement
Timeline
Trauma Ctr Patient Access Rep
Archbold Memorial Hospital
10.2024 - Current
Restaurant Waiter
Glen Arven Country Club
08.2021 - 12.2023
High School Diploma -
Thomas County Central High