Ashlyn Cook
Augusta,ME
Summary
Customer service professional with strong account management experience, customer communication, and call center support. Resolves customer concerns using documented procedures and accurate issue tracking. Maintains sensitive information confidentiality and accurate records.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Central Maine Power
Augusta, Maine
11.2022 - Current
- Managed Central Maine Power customer calls on billing, outages, and service inquiries to ensure prompt assistance.
- Explained electric service policies, payment options, and account notices to customers.
- Facilitated payment arrangements and addressed overdue account concerns to enhance customer satisfaction.
- Updated customer accounts and records in utility systems with accurate information.
- Collaborated with field teams on outage reports, service orders, and customer updates to improve communication and service delivery.
Bank Teller
Kennebec Savings Bank
Waterville, Maine
10.2021 - 11.2022
- Processed deposits, withdrawals, and check cashing for Kennebec Savings Bank customers.
- Balanced cash drawer and verified teller transactions against branch records.
- Greeted customers and provided clear guidance on account services and policies.
- Identified suspicious transactions and followed bank security and compliance protocols.
- Protected confidential customer information while handling sensitive account documents.
Certified Nursing Assistant
Maine Veterans Home
Augusta, Maine
08.2018 - 11.2021
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Provided feeding assistance and followed resident diet and meal plans.
- Documented resident care, observations, and routine services accurately.
- Maintained clean, sanitary rooms and followed infection control procedures.
Education
High School Diploma -
Erskine Academy
South China, ME06-2018
Skills
- Account management
- Customer communication
- Call center management
- Inbound and outbound calling
- Attention to detail
- Time management
- Problem solving
Timeline
Customer Service Representative
Central Maine Power
11.2022 - Current
Bank Teller
Kennebec Savings Bank
10.2021 - 11.2022
Certified Nursing Assistant
Maine Veterans Home
08.2018 - 11.2021
High School Diploma -
Erskine Academy