Summary
Work History
Education
Skills
Timeline
Generic

Ashlyn Edwards

Winona,MN

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Kwik Trip by skillfully resolving complaints and disputes. My proficiency in Microsoft Excel and expertise in complaint resolution, coupled with a knack for maintaining professionalism under pressure, significantly contributed to achieving and surpassing customer service goals.

Work History

Customer Service Representative

Kwik Trip
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Riverway Learning Community
Winona, MN
05.2021

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Kwik Trip
07.2024 - Current

High School Diploma -

Riverway Learning Community
Ashlyn Edwards