Ashlyn Estrada
Charlestown,IN
Summary
An energetic and highly-motivated individual with 5+ years of experience in customer service, management, and administrative duties who has a strong ability to prioritize workload efficiently. Known for creating an atmosphere of enjoyment for customers by providing them with the highest quality of service aimed at retention and repeat business opportunities.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2024 - Current
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Assistant Manager
Biscuit Belly
08.2019 - 08.2021
- Prepare and serve specialty coffee drinks and cocktails; upselling pastries to match individual orders.
- Simultaneously managed projects of varied sizes including marketing assistance, creating training regiments, and managing the overall monthly budget.
- Support the manager in running an efficient, professional, safe, and profitable operating following all company standards.
Catering Staff
Food Sergeant
11.2017 - 05.2020
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Adapted to fast paced and demanding culture of catering and event planning.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
Education
Bachelor of Arts - Psychology
University of Louisville
Louisville, KY05-2022
Skills
- Customer Engagement
- Coaching and Mentorship
- Team Collaboration
- Effective Task Delegation
- Flexible Problem Solving
- Conflict Resolution
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Assistant Manager
Biscuit Belly
08.2019 - 08.2021
Catering Staff
Food Sergeant
11.2017 - 05.2020
Bachelor of Arts - Psychology
University of Louisville