Katie Lias
El Cajon,CA
Summary
Dedicated individual with nine years of leadership experience focused on developing partners, driving operational excellence, and creating welcoming customer experiences. Passionate about coaching partners to Starbucks standards while fostering an inclusive environment where customers, partners, and the community feel connected. Experienced in inventory management, sales analysis, labor deployment, and leading high-performing teams through effective coaching. Committed to Starbucks' mission of inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
El Cajon
01.2022 - Current
- Collaborated with store manager and supervisors to ensure operational standards and shift consistency.
- Identify opportunities for partner development and provide coaching that motivates partners to improve their skills, confidence, and ability to meet Starbucks standards.
- Continuously look for opportunities to improve store routines, partner performance, customer experience, and overall operational excellence.
- Encourage open communication and create an environment where partners feel comfortable asking questions and sharing concerns.
- Built relationships with guests, community, and partners by creating inviting environment and encouraging genuine connection.
- Monitored and reported inventory accuracy, identified discrepancies, maintained product levels, and supported inventory control and waste reduction.
Certified Nursing Assistant
St. Paul's Villa Senior Home
San Diego Downtown
01.2018 - 12.2021
- Reported and recorded hourly vitals, daily food consumption, bodily output, and medication refusal to support patient care and monitoring.
- Demonstrated compassionate communication and active listening while maintaining a safe, clean, and welcoming environment for residents and patients.
- Utilized food safety standards to ensure safe preparation and consumption of meals for geriatric patients.
Shift Lead
Wingstop
National City
02.2017 - 01.2018
- Balanced customer connection, operational execution, food quality, and team performance to enhance overall service delivery.
- Maintained product levels and minimized waste by managing inventory, preparation, and production processes.
- Demonstrated the ability to remain calm under pressure, prioritize tasks, and make effective decisions in a fast-paced environment.
- Ensured strict food safety and sanitation standards through adherence to food handling, preparation, storage, and cleanliness procedures.
Education
Phlebotomy License -
Phlebotomy USA
Kearny Mesa09-2025
CNA License -
Southwestern College
Chula Vista12-2018
Diploma -
Hilltop High School
Chula Vista06-2018
Skills
- Inventory management
- Operational planning
- Customer engagement
- Guest engagement
- Team leadership
- Problem solving
- Conflict resolution
- Bilingual in Spanish
Certification
- Hospitality and Tourism Certificate
- American Heart Association CPR/AED Certified, #26541824219,
Expires: 12/27
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Certified Nursing Assistant
St. Paul's Villa Senior Home
01.2018 - 12.2021
Shift Lead
Wingstop
02.2017 - 01.2018
Phlebotomy License -
Phlebotomy USA
CNA License -
Southwestern College
Diploma -
Hilltop High School