Tyler Francis
Skokie,IL
Summary
Sales and operations professional with a background in customer service, merchandising, cash handling, and shift supervision. Supports team performance through clear communication, on-the-job training, and conflict resolution while helping maintain service quality, inventory readiness, and store standards.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Evanston, Illinois
03.2023 - Current
- Coordinated daily floor coverage and task assignments for shift teams.
- Supervised Starbucks store opening, closing, and shift handoff routines.
- Coached baristas on beverage standards, customer service, and store policies.
- Monitored staff performance to uphold quality standards and provided feedback for improvement.
- Proactively addressed issues during shifts to ensure smooth operations and customer satisfaction.
- Resolved guest concerns using Starbucks service guidelines and store standards.
- Checked inventory levels regularly to maintain stock accuracy and restocked supplies, milk, and pastries as needed.
- Enforced food safety, sanitation, and cleanliness across café work areas.
- Trained new partners on POS use, drink prep, and workflow priorities.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned specific tasks to team members based on their strengths and team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection to enhance their shopping experience.
- Monitored cash handling, register accuracy, and safe drawer procedures.
Package Handler
FedEx
Niles, Illinois
06.2020 - 04.2022
- FedEx package handling supported efficient trailer and vehicle turnaround.
- Package sorting by destination, service type, and route kept workflow organized.
- Loaded and unloaded FedEx packages from trailers and delivery vehicles.
- Conveyor belt and staging area stacking kept packages moving through the sort process.
- Stacked packages on conveyor belts to streamline sorting process. on conveyor belts and staging areas.
- Inspected packages for damage, mislabels, and missing tags.
- Followed FedEx safety procedures and lifting practices.
Sales Associate
Bon Ton Stores INC.
Wilmette, IL
10.2017 - 08.2018
- Assisted customers with purchases, locating items, and enrolling in reward programs to increase loyalty and enhance overall satisfaction.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained accurate records of sales, returns, and inventory to ensure efficient stock management.
- Organized racks and shelves to enhance store presentation, engage customers, and highlight promotional merchandise.
- Counted cash in the register drawer at the beginning and end of each shift to ensure accurate financial reporting. in the register drawer at the beginning and end of shift.
Education
Illinois Central College
East Peoria, Illinois05-2021
Evanston Township High School
Evanston, Illinois05-2019
Skills
- POS systems management
- Inventory management
- Cash handling
- Stocking and replenishing
- Food safety compliance
- Operations management
- Sales expertise
- Customer service excellence
- Customer resolution
- Customer engagement
- Communication skills
- Communication techniques
- Team coordination
- Team leadership
- Team coaching
- Training development
- Employee mentoring
- Problem-solving abilities
- Attention to detail
- Loss prevention strategies
- Adaptability to diverse groups
- Professional demeanor
- Interpersonal skills
- Conflict resolution skills
- Problem solving
- Cash register operations
- Problem solving
- Employee mentoring
Hobbies & Interests
Art, Basketball, Volleyball, Volunteered at Robert crown and Family focus
Timeline
Shift Supervisor
Starbucks
03.2023 - Current
Package Handler
FedEx
06.2020 - 04.2022
Sales Associate
Bon Ton Stores INC.
10.2017 - 08.2018
Illinois Central College
Evanston Township High School