Ashlyn Gray
Rochester Hills
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
Massage Works
Alpena, MI
01.2023 - Current
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Assisted clients with inquiries, providing exceptional customer service and support during visits.
- Coordinated communication between therapists and clients to optimize appointment flow and satisfaction.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
Waitress
Smokey’s
Alpena, MI
02.2023 - 09.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Fresh Palate
Alpena, MI
09.2021 - 12.2022
- Provided prompt and friendly service to customers, enhancing dining experience.
- Assisted in menu explanations, ensuring customer understanding of offerings.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Collaborated with kitchen staff for timely order delivery and customer satisfaction.
- Adapted to fast-paced environment, managing multiple tables efficiently during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Alpena High School
Alpena, MI06.2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Communication skills
- Customer service
- Strong multitasking
- Greeting guests
Timeline
Waitress
Smokey’s
02.2023 - 09.2023
Receptionist
Massage Works
01.2023 - Current
Waitress
Fresh Palate
09.2021 - 12.2022
High School Diploma -
Alpena High School