Ashlyn Jones
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Baton Rouge Family Medical Center. Skilled in patient scheduling and HIPAA compliance, I excel in multitasking and maintaining accurate records. Proven ability to enhance patient communication and streamline operations, ensuring a positive experience for all stakeholders.
Overview
6
6
years of professional experience
Work History
Server
Savoy Ice House
Houston
05.2023 - 04.2026
- Delivered exceptional customer service in high-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
Task Associate
Ulta
Lake Charles
06.2021 - 05.2023
- Assisted in maintaining inventory accuracy through regular stock audits and restocking processes.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient merchandising and product displays.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Adapted quickly to changing priorities during peak business hours, ensuring smooth operations.
Medical Office Front Desk
Baton Rouge Family Medical Center 4.0 (30)
Baton Rouge
02.2021 - 05.2023
- Managed patient check-in and check-out processes, ensuring smooth workflow and positive experiences.
- Scheduled appointments efficiently using electronic health record systems to optimize provider availability.
- Coordinated communication between patients and medical staff, facilitating timely responses to inquiries and concerns.
- Maintained accurate patient records in compliance with HIPAA regulations, enhancing data integrity and confidentiality.
Front Desk
Marriott
Baton Rouge
08.2020 - 11.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservation records using hotel management software to enhance operational efficiency.
- Coordinated room assignments and special requests to optimize guest experiences during stays.
Pharmacy Front Desk
Walmart
Winnsboro
03.2020 - 12.2020
- Assisted customers with prescription inquiries and medication information.
- Processed prescription orders efficiently, ensuring accuracy in medication dispensing.
- Managed inventory levels, restocking shelves to maintain product availability.
- Collaborated with pharmacy staff to streamline patient services and improve workflow.
Education
Biology
College of The Mainland
Texas City, TX08.2028
High School Diploma -
Rayville High School
Rayville, LA06.2020
Skills
- Patient Scheduling & Appointment Coordination
- Medical Terminology & EMR Systems (Basic Experience)
- HIPAA Compliance & Confidentiality
- Billing Support & Patient Communication
- Multi-line Phone Systems
- Strong Organizational & Multitasking Skills
- Inventory Support & Office Supply Management
Timeline
Server
Savoy Ice House
05.2023 - 04.2026
Task Associate
Ulta
06.2021 - 05.2023
Medical Office Front Desk
Baton Rouge Family Medical Center 4.0 (30)
02.2021 - 05.2023
Front Desk
Marriott
08.2020 - 11.2021
Pharmacy Front Desk
Walmart
03.2020 - 12.2020
Biology
College of The Mainland
High School Diploma -
Rayville High School