Tiphani Burrell
Charlotte,NC
Summary
Compassionate and detail-oriented healthcare support professionals with experience in patient services, scheduling, insurance verification, diagnostic testing, and administrative coordination. Skilled in delivering exceptional patient experiences, managing high-volume communication, and supporting clinical teams in fast-paced environments. Brings additional strengths in financial accuracy, payment posting, and customer service from Teller II banking experience. Seeking to transition into a Patient Coordinator role to combine healthcare knowledge, administrative expertise, and patient-centered service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Great Wolf Lodge
Concord, NC
01.2013 - Current
- Facilitated high-quality guest experiences to enhance satisfaction in a fast-paced hospitality environment.
- Oversaw multiple table orders and guest requirements concurrently while ensuring accuracy and professionalism.
- Facilitated effective communication with guests, resolving issues to maintain a welcoming atmosphere.
- Collaborated with team members to support smooth operations and exceptional service standards.
- Collaborated with kitchen staff to coordinate timely meal delivery and special requests.
Teller I / Teller II
Uwharrie Bank
Charlotte, NC
12.2023 - 12.2025
- Monitored daily cash transactions and ensured compliance with financial protocols for accuracy and reliability.
- Managed customer inquiries and resolved concerns effectively, ensuring a positive experience through professional interaction.
- Managed account transactions and balanced cash drawers, providing assistance to staff with various closing tasks to maintain workflow integrity.
- Implemented verification processes for identification and account information to maintain regulatory compliance and enhance security measures.
- Oversaw high-volume phone and email communications to deliver prompt and effective support.
- Conducted data entry and documentation activities to support accurate financial reporting.
- Demonstrated ability to manage multiple responsibilities simultaneously while maintaining precision and promoting strong interpersonal communication.
- Addressed client account inquiries, ensuring high-quality service and establishing rapport through effective communication.
Manager/ Administrative Coordinator
Spectrum Eye Care
Charlotte, NC
01.2021 - 01.2023
- Coordinated front-office activities, focusing on effective scheduling and support for healthcare providers in a bustling optometric environment.
- Executed insurance eligibility verification, payment processing, and meticulous maintenance of financial and patient documentation.
- Applied essential ICD-10, CPT, and HCPCS coding principles to maintain compliance and support effective billing practices.
- Conducted thorough reviews of charts and provider notes to support accurate coding practices for procedures and diagnoses.
- Facilitated effective communication across multiple channels, ensuring a positive and supportive environment for patients.
- Managed scribing tasks and organized patient orders, ensuring efficient clinical workflow.
- Guided new staff through office procedures, focusing on effective patient communication and streamlined workflow efficiency.
Optometric Technician
Spectrum Eye Care
Charlotte, NC
01.2020 - 01.2021
- Administered a range of diagnostic tests, including visual fields and retinal imaging, to facilitate accurate patient evaluations.
- Collaborated with providers to streamline patient flow chart updates and ensure precision in clinical documentation, promoting effective care delivery.
- Delivered informative sessions on testing protocols and eye wear choices, ensuring patients were well-informed about follow-up procedures.
- Coordinated appointment scheduling and managed high-volume phone communication to streamline patient check-in and check-out experiences.
- Conducted thorough verification of insurance benefits and managed copay collection processes to maintain operational efficiency.
Education
Associate of Science -
Mt. San Antonio College
Walnut, CASkills
- Patient Scheduling & Appointment Coordination
- Insurance Verification & Eligibility Checks
- Clinical support proficiency
- Payment Posting & Financial Transactions
- High-Volume Phone & Email Communication
- Medical Records & Data Accuracy
- Customer Service & Patient Support
- Multitasking in Fast-Paced Environments
- Team Collaboration & Workflow Coordination
- Fundamental accounting skills
- Compliance, Privacy, and Information Verification
- Strong work ethic
- Exceptional customer service
- Cash handling
Certification
- HIPAA Training
- EHR/EMR Systems
Timeline
Teller I / Teller II
Uwharrie Bank
12.2023 - 12.2025
Manager/ Administrative Coordinator
Spectrum Eye Care
01.2021 - 01.2023
Optometric Technician
Spectrum Eye Care
01.2020 - 01.2021
Server
Great Wolf Lodge
01.2013 - Current
Associate of Science -
Mt. San Antonio College