Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns
Served as an ambassador for the organization at industry events by promoting its mission, programs, and accomplishments
Managed membership database with accuracy and efficiency, maintaining up-to-date records at all times
Swim Instructor
Oshkosh Recreation Department
09.2024 - Current
Taught daily swim instruction to students varying in ages and skill levels
Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons
Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills
Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique
Keep up to date records on all swimmers during Lessons and provided up to date written and oral feedback
PCT
ThedaCare Regional Medical Center
06.2024 - Current
Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay
Maintained clean and safe environment to promote patient safety and comfort
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
Documented patient information and care activities in electronic health record in a timely manner
Private Swim Instructor
Oshkosh YMCA
03.2021 - Current
Provided a comfortable learning environment for students with diverse needs, adapting teaching techniques accordingly.
Conducted regular evaluations of student progress, providing constructive feedback to foster improvement over time.
Promoted water safety awareness by incorporating educational elements into each lesson.
Developed and implemented lesson plans based on individual student needs.
Took notes strengths and weaknesses of each child in class to track progress.
Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Lifeguard, Swim Instructor, Aquatic Specialist
Oshkosh YMCA
03.2021 - 08.2024
Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Responded to emergency situations in a timely, efficient manner.
Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Improved response times by conducting thorough lifeguard drills and training sessions.
Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education, including Lifeguard Certification, Swim Instructor Certification, First Aid with CPR and AED Certifications, and Emergency Oxygen Certification
Education
Bachelor of Science -
University of Wisconsin Oshkosh
Oshkosh, WI
05.2027
High School Diploma -
Oshkosh West High School
Oshkosh, WI
05.2023
Skills
Customer service background
Verbal and written communication
Team Training
Time Management
Problem-solving abilities
Team Leadership
Money Handling
Certification
Basic Life Support (BLS) Certification - American Heart Association
Lifeguarding with CPR/AED for the Professional Rescuers and First Aid - American Red Cross
Administering Emergency Oxygen - American Red Cross
Customer Service Representative at Oshkosh YMCA Tennis and Pickleball CenterCustomer Service Representative at Oshkosh YMCA Tennis and Pickleball Center