Omead Bagherian
Saratoga,CA
Summary
I am an 18-year-old finance major at the University of Indiana-Bloomington. I'm a quick learner with a great work ethic and a hunger to broaden my experiences. I am also a problem solver who initiates improvement and thinks outside of the box, with excellent communication skills and a great work ethic. I am an outgoing person who approaches any task assigned to them with enthusiasm and would engage with customers to ensure I provide the best possible service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Membership Associate
YMCA Of Silicon Valley
Saratoga, CA
06.2023 - 08.2024
- Maintained accurate records of all membership transactions in database system.
- Processed payments for memberships, renewals, donations, and special events fees.
- Managed incoming inquiries from potential members via email, telephone, or online forms.
- Responded promptly to member questions regarding services offered by the organization.
- Assisted with onboarding of new members including orientation sessions as needed.
- Assisted interested prospects with answering all questions, giving tours, and selling memberships.
- Identified customers issues and complaints and followed up with satisfactory resolution.
Dog Walker
Private party/home owner
Saratoga, USA
03.2020 - 05.2021
- In the midst of a pandemic when I knew many of my clients lacked the means to leave their houses daily to walk their dogs, I approached neighbors and mutuals who needed help with their pet maintenance
- I communicated with them about their dogs' progress and accommodated any specific requests they had about their dogs or schedules
- I was asked to dogsit and housesit by my clients numerous times and was sure to always keep them in the loop during their vacations
- From this opportunity, I learned how to effectively communicate with my clients to ensure their satisfaction with my services, and understood the value of hard work
Education
BBA - Finance
Indiana University Bloomington
Bloomington, IN05-2028
High School Diploma -
Saratoga High School
Saratoga, CA06-2024
Skills
- Issue Resolution
- Keen eye for detail
- Personal service experience
- Customer service background
- Communication
- Cash handling
- Customer service
- Organizational skills
- Time management
- Social listening
- Problem solving
- Computer skills
- Teamwork
- Video Production
- Member service and support
- Verbal and written communication
- Database Management
Certification
- Driver's License, 02/01/22, 02/01/26
- CPR, 06/01/19, 06/01/21
Languages
- English, Expert
- Farsi, Fluent
- Spanish, Intermediate
Assessments
- Work style: Reliability, 07/01/22, Proficient
- Customer focus & orientation, 06/01/22, Proficient
- Customer service, 06/01/22, Proficient
- Retail customer service, 06/01/22, Proficient
- Food service: Customer situations, 05/01/23, Proficient
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Spanish
Limited
Affiliations
- Soccer
- MENA (Middle Eastern and North African) Club
Accomplishments
- Golden State Seal Merit Diploma
- California State Seal of Biliteracy
Timeline
Membership Associate
YMCA Of Silicon Valley
06.2023 - 08.2024
Dog Walker
Private party/home owner
03.2020 - 05.2021
BBA - Finance
Indiana University Bloomington
High School Diploma -
Saratoga High School
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