Marie Gambitta
Parma Heights,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Membership Associate
Costco Wholesale
10.2012 - Current
- Conducted comprehensive analysis of member feedback, identifying areas for improvement and implementing changes accordingly.
- Implemented innovative strategies for increasing overall membership revenue through upselling additional services or products when appropriate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Actively engaged members upon entrance with a pleasant greeting.
- Collaborated with members to maintain relationships and provide customers with thorough support and guidance.
- Maintained membership database, ensuring that all information was current and accurate.
Sales/Production Associate
Salvation Army
04.2007 - 10.2012
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Contributed to the overall success of the company by proactively identifying areas for improvement and taking initiative to implement solutions that enhanced productivity and reduced costs.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Server
Gambitta's Party Center
06.2009 - 10.2011
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Master of Arts - Clinical Mental Health Counseling
Cleveland State University
Cleveland, OH05.2025
Bachelor of Arts - Criminal Justice
Baldwin Wallace University
Berea, OH05.2012
Associate of Arts - Psychology
Cuyahoga Community College
Parma, OH01.2010
Skills
- Relationships and rapport
- Active member engagement
- Written and oral communication
- Social Perceptiveness
- Issue Resolution
- Product and service knowledge
- Community Engagement
- Customer Service
Timeline
Membership Associate
Costco Wholesale
10.2012 - Current
Server
Gambitta's Party Center
06.2009 - 10.2011
Sales/Production Associate
Salvation Army
04.2007 - 10.2012
Master of Arts - Clinical Mental Health Counseling
Cleveland State University
Bachelor of Arts - Criminal Justice
Baldwin Wallace University
Associate of Arts - Psychology
Cuyahoga Community College