Ashlyn Lawrence
Plymouth,IN
Summary
Driven professional with a proven track record at The Brass Rail Restaurant, excelling in customer service and effective multitasking. Demonstrated patience and empathy, enhancing resident satisfaction at Autumn Trace. Skilled in conflict resolution and detail-oriented tasks, with a focus on operational improvements and interactive communication. Achieved significant enhancements in customer and resident experiences through active and descriptive engagement.
Overview
3
3
years of professional experience
Work History
Hostess/Busser
The Brass Rail Restaurant
08.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions, and informed of accurate wait times.
Residential Assistant
Autumn Trace
07.2023 - 09.2023
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Attended continuing training sessions on [Type] techniques and methods.
Education
High School Diploma -
Plymouth High School
Plymouth, IN06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Interactive communication skills
Timeline
Residential Assistant
Autumn Trace
07.2023 - 09.2023
Hostess/Busser
The Brass Rail Restaurant
08.2021 - Current
High School Diploma -
Plymouth High School
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