Ashlyn Pinard

A Front Desk Patient Care Associate at an Allergy & Immunology office supports patients and clinical staff by providing professional front-desk service, coordinating appointments, and assisting with daily office operations.

Key Responsibilities:

• Greet and check in patients in a friendly and professional manner
• Schedule, reschedule, and confirm patient appointments
• Answer incoming phone calls and respond to patient questions promptly
• Assist patients with appointment-related questions, referrals, and general office concerns
• Verify and update patient demographics, insurance information, and medical records
• Check patients out and assist with scheduling follow-up appointments
• Collect copays, balances, and other applicable payments
• Coordinate referrals, prior authorizations, and insurance-related documentation
• Communicate patient concerns and messages to physicians, nurses, and clinical staff
• Assist with coordinating allergy testing, immunotherapy appointments, and follow up visits
• Maintain patient confidentiality and comply with HIPAA regulations
• Maintain an organized, welcoming, and efficient front desk environment
• Coordinate with physicians, nurses, medical assistants, and other staff to ensure smooth patient flow
• Assist with administrative tasks and other office responsibilities as needed

As an MRI Technologist Aide I support MRI technologists in delivering safe and efficient magnetic

resonance imaging (MRI) exams by assisting with patient care, preparation, and department

operations.

Key responsibilities:

-Screen patients for MRI safety (metal implants, devices, contraindications)

-Prepare patients for exams (explain procedure, ensure proper attire, remove metal objects)

-Transport patients to and from the MRI suite (wheelchairs/stretchers)

-Assist with patient positioning and comfort before and after scans

-Maintain strict MRI safety protocols (Zone I–IV awareness)

-Clean and sanitize MRI rooms and equipment between patients

-Stock supplies (linens, contrast prep materials, ear protection, etc.)

-Support technologists during exams when appropriate

-Monitor patients for discomfort or anxiety (e.g., claustrophobia) and report concerns

-Help with scheduling, documentation, and electronic medical records

As a CT Technologist Aide, I assist radiologic technologists in performing computed tomography (CT) scans by preparing patients

and maintaining equipment readiness.

Key Responsibilities:

Prepare patients for CT exams (verify identity, explain procedures, answer basic questions)

Transport patients to and from the imaging department (wheelchairs/stretchers)

Assist with patient positioning and comfort before and after scans

Clean and sanitize CT rooms and equipment between patients

Stock supplies (contrast materials, linens, gloves, etc.)

Support technologists during procedures when needed

Monitor patients for basic safety and report concerns to technologists or nurses

Help with paperwork, scheduling, and electronic medical records

Follow infection control, HIPAA, and safety protocols

Counter staff at Dracut house of Pizza restaurant are responsible for providing customer service, handling orders, and supporting

daily operations to ensure a smooth and efficient dining experience.

Key Responsibilities:

• Greet customers and take orders in person and over the phone
• Operate the cash register/POS system and handle payments (cash, card, online orders)
• Answer questions about menu items, specials, and ingredients
• Prepare simple food items (e.g., slicing pizza, assembling boxes, drinks, sides)
• Package takeout and delivery orders accurately
• Maintain cleanliness of the counter area, dining space, and workstations
• Restock supplies (napkins, utensils, beverages, pizza boxes, etc.)
• Coordinate with kitchen staff to ensure timely and correct orders
• Handle customer concerns or complaints professionally
• Provide exceptional customer service by addressing concerns and resolving issues quickly.
• Manage front counter operations, ensuring efficient order processing and accuracy.
• Train new staff on operational procedures and customer engagement strategies.
• Maintain cleanliness and organization of front counter area to enhance customer experience.