Shaniece Jude
New Haven,CT
Summary
Dedicated healthcare professional skilled in direct patient care and clinical procedures, including blood draws and EKGs. Strong abilities in monitoring vital signs and communicating changes in patient condition to clinical teams ensure high-quality care. Previous management experience underscores capabilities in team training, scheduling, and operational efficiency.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Patient Care Associate
Bellevue Hospital Center
2007.10 - Current
- Provide direct and indirect patient care in a hospital environment while collaborating with nurses, physicians, and multidisciplinary clinical teams.
- Assist patients with dressing, walking, repositioning, mobility, personal care, and other activities of daily living while promoting safety, dignity, and independence.
- Monitored and documented temperature, blood pressure, pulse, respiration rate, and other observations according to medical or nursing staff instructions.
- Recognized and reported abnormalities or changes in patients’ health status, behavior, comfort, and condition to nurse in charge to ensure timely interventions.
- Identify changes in patients’ mental and physical status and escalate concerns appropriately within the clinical team.
- Provided emotional and social support to patients and families through clear, compassionate communication, fostering a patient-centered environment.
- Coordinate day-to-day patient-care activities with clinical staff and communicate relevant information promptly to support continuity and quality of care.
- Performed blood draws and EKGs while assisting with procedure setup and completion of laboratory and cardiac testing to support accurate diagnosis and treatment.
General Manager
National Amusements, Inc.
2002.06 - 2006.10
- Promoted from Box Office Cashier to General Manager based on performance, leadership, and operational ability.
- Managed employee training, performance reviews, scheduling, and daily operations to enhance customer service and team accountability.
- Managed an operation serving more than 1,000 customers per day and resolved customer concerns efficiently.
- Oversaw large cash transactions and high-volume customer operations, ensuring accuracy and adherence to service standards.
- Maintained inventory and operational resources to ensure seamless daily business activities.
Education
Bachelor of Science - Psychology
University of Phoenix
2015-09
Associate of Arts - Medical Coding & Billing, Healthcare Administration
University of Phoenix
2012-06
High School Diploma -
Evander Childs High School
2003-06
Skills
- Patient care and advocacy
- Care coordination
- Patient and family communication
- Patient access and service
- Clinical observation
- Vital signs monitoring
- Phlebotomy skills
- EKG procedures
- Procedure setup
- Discharge support
- Medical coding and billing
- Healthcare administration
- Multitasking and prioritization
- Problem solving
- Staff training and supervision
- Scheduling operations
- Customer service excellence
- Confidentiality and professionalism
Certification
- CPR Certified
- EKG Certified
- Phlebotomy Certified
Target Positions
- Patient Access / Financial Access Coordinator
- Transition Coordinator
- Patient Services Coordinator
- Patient Navigator / Navigation Support
- Care Coordination Support
- Patient Advocate
- Healthcare Administrative Coordinator
Personal Information
Title: Healthcare Professional
Targeted Qualifications
- Patient- and family-centered communication with strong emphasis on dignity, empathy, respect, and service excellence.
- Recognized ability to observe patients, identify changes in physical or mental status, and communicate concerns promptly to clinical staff.
- Experienced working alongside nurses, physicians, and other healthcare professionals while balancing multiple patient-care priorities.
- Strong foundation in healthcare administration, medical coding/billing concepts, and patient-facing healthcare operations.
- Leadership background including employee training, performance support, scheduling, daily operations, customer service, and problem resolution.
- CPR, EKG, and phlebotomy certifications supporting a broad hospital-based clinical skill set.
Professional Development
Interested in continuing professional development in healthcare access, care coordination, patient navigation, revenue cycle, and oncology-support services.
Timeline
Patient Care Associate
Bellevue Hospital Center
2007.10 - Current
General Manager
National Amusements, Inc.
2002.06 - 2006.10
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Medical Coding & Billing, Healthcare Administration
University of Phoenix
High School Diploma -
Evander Childs High School