Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlyn Poole

Altamonte Springs,FL

Summary

  • Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

B Cupcakes
Apopka, FL
01.2024 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Wrapped, boxed and weighed bakery department products.

After School Counselor

Apopka Elementary School
Apopka, FL
08.2023 - 12.2024
  • Coordinated after-school activities contributing to individual student growth and development.
  • Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
  • Provided support and guidance to children in conflict resolution.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Front Desk Receptionist

Bryan Plumbing
Orlando, FL
05.2022 - 08.2023
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

Associate of Arts - Communication Sciences And Disorders

University of Central Florida
Orlando, FL
05.2026

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
05.2022

Skills

  • Consultative Sales
  • Scheduling
  • Call Management
  • Complaint resolution
  • Sales expertise
  • Customer Service

Timeline

Customer Service Representative

B Cupcakes
01.2024 - Current

After School Counselor

Apopka Elementary School
08.2023 - 12.2024

Front Desk Receptionist

Bryan Plumbing
05.2022 - 08.2023

Associate of Arts - Communication Sciences And Disorders

University of Central Florida

High School Diploma -

Lake Brantley High School
Ashlyn Poole