Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
B Cupcakes
Apopka, FL
01.2024 - Current
Greeted customers and offered assistance for increased customer satisfaction.
Developed and implemented strategies to increase customer satisfaction and engagement.
Listened to customer needs and desires to identify and recommend optimal products.
Wrapped, boxed and weighed bakery department products.
After School Counselor
Apopka Elementary School
Apopka, FL
08.2023 - 12.2024
Coordinated after-school activities contributing to individual student growth and development.
Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
Provided support and guidance to children in conflict resolution.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Front Desk Receptionist
Bryan Plumbing
Orlando, FL
05.2022 - 08.2023
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Completed all tasks in compliance with company policies and procedures.
Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Arts - Communication Sciences And Disorders
University of Central Florida
Orlando, FL
05.2026
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL
05.2022
Skills
Consultative Sales
Scheduling
Call Management
Complaint resolution
Sales expertise
Customer Service
Timeline
Customer Service Representative
B Cupcakes
01.2024 - Current
After School Counselor
Apopka Elementary School
08.2023 - 12.2024
Front Desk Receptionist
Bryan Plumbing
05.2022 - 08.2023
Associate of Arts - Communication Sciences And Disorders